Xinrong Zhao

Work as cashier at front desk. Responsible for receiving parcels, cashiering, recharging cards, and handing over cards needed for games to customers. Guide customers to designated locations. Managed over 40 packages per day.

• Greeted customers entering the store and responded promptly to customer needs
• Built relationships with customers to encourage repeat business
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
• Worked flexible schedule and extra shifts to meet business needs
• Welcomed customers and helped determine their needs
• Addressed customer needs and made product recommendations to increase sales
• Tallied cash drawer at beginning and end of each work shift
• Performed cash, card and check transactions to complete customer purchases

Responsible for all management and operations of building. Including communicating with residents, negotiating with third parties and helping residents solve problems. I have obtained nearly two years of work experience so far.

• Maintained clean and organized front desk areas to uphold polished company image
• Collected room deposits, fees, and payments
• Responded swiftly to room requests and other inquiries made via establishment website, email, or phone
• Managed check-in and check-out procedures for guests
• Created welcoming and comfortable environment for guests
• Responded to guest inquiries to maximize guest satisfaction