XinRong Liu
Markham,ON
Summary
Successful Counter representative with years of proven experience in customer service and support. Recognized strengths include problem-solving, verbal and written communication skills. Detail-oriented associate with solid administrative experience and excellent money-handling skills.
Overview
6
6
years of professional experience
Work History
Counter Waitress
Twilight Cafe
08.2022 - 05.2023
- Adapted to new concepts quickly and effectively by memorizing the menu to recommend food items to customers and ensuring that their preferences were met.
- Warmly welcomed customers upon approaching counter and placing orders.
- Handled cash or credit transactions with customers in a fast-paced environment to ensure all payments were accurate while reducing the chances of discrepancies.
- Professionally answered telephones and responded to customer inquiries.
- Compiled data on daily collections, billings, and receipts to assist with financial recordkeeping.
HR specialist & Administrative Assistant
Love Builder Non-Profit Society
01.2022 - 08.2022
- Managed job postings and consulted with upper management to determine which qualifications are needed for specific job descriptions
- Scheduling meetings, internal events, maintaining agendas and facilitating communication with internal and external stakeholders and updating the programs’ scheduling system
- Conducted and arranged interviews, coordinating hiring efforts, and onboarding new employees
- Implemented HR procedures and monitored performance management system
- Responsible for writing employee performance reports
- Ensure compensation and performance award are in line with organization’s policies and legislation.
Clothing Sales Associate
Uniqlo
06.2019 - 09.2019
- Assisted and advised the customers on their product selection needs, resulting in positive feedback from customers
- Successfully built relationships with customers by subscribing them to the email list and update them on new arrivals, increasing the chance of repeat business
- Maintained a clean, organized, and desirable environment in store which improved the amount of people shopping at the store.
Tutor Volunteer
Wismer Public School
09.2017 - 06.2018
- Planned and organized lessons by communicating with mature students to receive feedback on improvement for the class.
- Engaged with mature students to encourage class discussion and to ensure their understanding of the lessons.
- Determined concepts needing priority focus of tutorial sessions by reviewing and assessing mature student work, notes and discussions.
Education
Honours Bachelor of Commerce - Finance & Marketing, Economics
Mcmaster University
Hamilton08.2022
Skills
- Advance Office applications - including MS Office (Word, Excel, PowerPoint, Outlook Etc
- Credit and Cash Payments
- Language skills: Fluent in Mandarin and English, communication proficiency in Cantonese
Languages
English
Chinese (Mandarin)
Chinese (Cantonese)
Timeline
Counter Waitress
Twilight Cafe
08.2022 - 05.2023
HR specialist & Administrative Assistant
Love Builder Non-Profit Society
01.2022 - 08.2022
Clothing Sales Associate
Uniqlo
06.2019 - 09.2019
Tutor Volunteer
Wismer Public School
09.2017 - 06.2018
Honours Bachelor of Commerce - Finance & Marketing, Economics
Mcmaster University
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