Noora Zhou
Richmond,British Columbia
Summary
Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.
Overview
5
5
years of professional experience
Work History
Sales Manager
EASY EDU VANCOUVER INC.
Vancouver, CA
01.2024 - 02.2025
- Collaborated with the marketing team to create promotional materials for target customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Achieved company growth and brand development through market expansion and sales.
- Established relationships with key clients, while maintaining existing customer base.
Sales Assistant
GOTLOT TEA METRO LTD.
Burnaby, British Columbia
07.2023 - 12.2023
- Assisted customers in locating products, providing detailed information and recommendations.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Processed special orders for out-of-stock items when necessary.
- Assisted in creating displays to promote products.
- Informed customers about current promotions and discounts.
Part-time Sales
EASY EDU VANCOUVER INC.
Vancouver, BC
11.2019 - 06.2021
- Introduced and promoted courses to prospective students, facilitated communication between students and instructors, and promptly reported student feedback and concerns to ensure a high-quality learning experience. Maintained strong student engagement, contributing to an annual service capacity of approximately 4,500 students with a satisfaction rate exceeding 95%.
- Achieved Top 1 Course Consultant status at the Vancouver campus within less than two months of internship, becoming the highest-performing consultant. Subsequently promoted to Team Lead, managing a team of four and consistently driving strong team performance in sales rankings.
Education
Bachelor of Arts - Double Major in Mathematics and Psychology
University of British Columbia
Vancouver, BC05.2023
Skills
- Sales experience
- Customer service experience
- Fluent in English and Mandarin
- Teamwork and collaboration
Timeline
Sales Manager
EASY EDU VANCOUVER INC.
01.2024 - 02.2025
Sales Assistant
GOTLOT TEA METRO LTD.
07.2023 - 12.2023
Part-time Sales
EASY EDU VANCOUVER INC.
11.2019 - 06.2021
Bachelor of Arts - Double Major in Mathematics and Psychology
University of British Columbia
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