Xinran Sun
Toronto,ON
Summary
Dynamic and results-oriented professional with experience at ShenYun Performing Arts, excelling in customer service and problem-solving. Proven ability to enhance client satisfaction through effective communication and proactive support. Proficient in Microsoft Excel, with a positive attitude that fosters collaboration and engagement in team environments.
Overview
2
2
years of professional experience
Work History
Volunteer Agent
ShenYun Performing Arts
01.2023 - 04.2025
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Comforted and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Gave customers advice on special requests and helped place the orders.
Intern Trainee
The Epoch Times
07.2023 - 08.2023
- Worked with senior staff members to gain industry insight and hands-on experience in various aspects of the business.
- Completed research, compiled data, and assisted in timely reporting.
- Assisted in the development of marketing campaigns, resulting in increased brand awareness and customer engagement.
- Provided exceptional customer service, resolving issues promptly and ensuring customer satisfaction.
- Learning basic accounting rules, including bookkeeping, reconciliation and compensation
- Excel and QuickBooks exercising
Education
Bachelor of Arts - Accounting
Western University
London04-2025
Skills
- Problem-solving skills: Willing to find the best way to solve problem, individually or cooperation, and avoid similar issues in the future
- Positive attitude: Friendly to co-workers and customers, not scared of difficulties or setbacks
- Customer service and care: Good at listening and finding customers' requests, giving instructions and suggestions
- Languages: English and Mandarin
- Technical skills: Microsoft Office, Excel
- Interests: Piano, Violin, Writing
Languages
English
Professional Working
Mandarin
Native or Bilingual
Timeline
Intern Trainee
The Epoch Times
07.2023 - 08.2023
Volunteer Agent
ShenYun Performing Arts
01.2023 - 04.2025
Bachelor of Arts - Accounting
Western University
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