Xing Ma
Unionville,ON
Summary
Dedicated sales agent with expertise in customer service, relationship management, and lease negotiation. Committed to enhancing client satisfaction and streamlining leasing processes. Award-winning Sales Agent with strong network of sector contacts. Blends strong communications, relationship building, and business acumen to fuel profits. Additional expertise includes training and management of sales forces.
Overview
4
4
years of professional experience
Work History
Sales Agent
Great Leasing Company
North York
09.2024 - 12.2025
- Collaborated with team members to streamline leasing processes.
- Maintained accurate records of client interactions and lease agreements.
- Provided support during lease negotiations and contract finalizations.
- Engaged with clients to build strong relationships and trust.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Insurance Customer Service Representative
Avivs
Markham, ON
04.2022 - 06.2024
- Assisted customers with policy inquiries and coverage options.
- Educated clients on policy benefits and coverage details.
- Followed up on pending claims to ensure timely resolution and support.
- Provided quotes on various types of insurance policies.
- Developed strong relationships with clients by providing exceptional customer service.
Education
MBA - Applied Mathematics
Mcmaster University
Hamilton, Ontario04-2026
High School Diploma -
Bronte College
Mississauga, ON07-2019
Skills
- Data analysis
- Customer service
- Relationship management
- Documentation skills
- Lease negotiation
- Project management
- Effective communication
- Sales follow-up
- Offering sales support
- Networking
- Technical support
- Customer assistance
Languages
English
Professional
Chinese (Cantonese)
Limited
Chinese (Mandarin)
Full Professional
Sports
- Fishing
- Hiking
- E-Gaming
- Badminton
- Riding
Timeline
Sales Agent
Great Leasing Company
09.2024 - 12.2025
Insurance Customer Service Representative
Avivs
04.2022 - 06.2024
MBA - Applied Mathematics
Mcmaster University
High School Diploma -
Bronte College