Xincheng Ma
St.John's,Newfoundland and Labrador
Summary
Dynamic professional with a strong background in customer service at Wangcheng Technology Co., LTD, and programming expertise at Facial Emotion Recognition. Excelled in team collaboration and technical support, enhancing project efficiency and customer satisfaction. Proficient in coding and machine learning, consistently achieving project goals and driving innovation.
Overview
4
4
years of professional experience
Work History
Customer Service
Wangcheng Technology Co., LTD
02.2020 - 01.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
Programmers
Facial Emotion Recognition
04.2023 - 04.2024
- Provided computer programming subject matter expertise to project team members.
- Analyzed, reviewed and revised programs to increase operating efficiency.
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Optimized application performance by developing algorithms and software to monitor and refine technical performance and configuration.
Education
Bachelor of Commerce - Business Administration
Memorial University of Newfoundland
St John's, None09-2025
Skills
- Coding
- Social Media
- Customer Relationship Management
- Team Collaboration
- Technical Support
- Testing and debugging
Timeline
Programmers
Facial Emotion Recognition
04.2023 - 04.2024
Customer Service
Wangcheng Technology Co., LTD
02.2020 - 01.2022
Bachelor of Commerce - Business Administration
Memorial University of Newfoundland
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