Xincai(Steven) Ma
Edmonton,AB
Summary
- Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Dynamic auto body professional offering extensive auto body knowledge gained through 9 years of industry experience. Well-versed in repair and assembly for range of makes and models. Strong knowledge of industry best practices and insurance protocols.
Overview
10
10
years of professional experience
Work History
Manager
Anthony's Auto Body
02.2019 - 11.2023
- Managed and motivated employees to be productive and engaged in work.
- Focusing on customer retention by building relationships.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Sales Consultant
Toyota On The Trail
08.2016 - 09.2019
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Bodyman& Painter
Knighthill Auto Body
09.2017 - 01.2019
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Replaced and repaired vehicle parts according to work order instructions.
- Inspected vehicles to identify and document repair needs.
- Applied finishing techniques to enhance quality and appearance of repairs.
Painter
Fix Auto Sherwood Park
05.2015 - 07.2016
- Analyzing, assessing, and evaluating exterior paint condition of various motor vehicles; selecting appropriate corrective action or method of repair
- Selecting appropriate colors for the project
- preparing the surface to be painted: cleaning it, buffing and polishing (by hand or using a machine), priming it and masking (covering) the parts not to be painted
- applying the paint with a spray machine or hand held spray gun
Prepper
Modern Auto Body Shop
05.2014 - 04.2015
- Prepping, flatting and polishing cars or car parts in order to get them ready for painting.
- Polish cars and car parts to clients quality standards and daily volume standards.
- Smart repair of minor paint defects found on vehicles – dirt in paint, scratches, chips, damage, excess sealer, etc
Education
Graduate Certificate - Red Seal
British Columbia Institute of Technology
Burnaby, BC05.2019
BBA - Business
University of Alberta
Edmonton, AB04.2014
Skills
- Marketing
- Strategic Planning
- Business Development
- Auto Body Repair
- Vehicle Inspection
- Community Networking
- Customer Relationship Management
- Product and Service Knowledge
- Sales and Marketing
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Manager
Anthony's Auto Body
02.2019 - 11.2023
Bodyman& Painter
Knighthill Auto Body
09.2017 - 01.2019
Sales Consultant
Toyota On The Trail
08.2016 - 09.2019
Painter
Fix Auto Sherwood Park
05.2015 - 07.2016
Prepper
Modern Auto Body Shop
05.2014 - 04.2015
Graduate Certificate - Red Seal
British Columbia Institute of Technology
BBA - Business
University of Alberta
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