Summary
Overview
Work History
Education
Skills
Timeline
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Xin Yu

Medical Office Assistant
Burnaby

Summary

An outgoing student pursuing flexible part-time employment with weekday shift options.

Overview

7
7
years of professional experience

Work History

MOA & MOA Mentor

Elicare Lougheed Clinic
11.2023 - Current
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

Medical Assistant

Elicare Richmond Clinic
11.2023 - Current

Medical Assistant & MOA Mentor

Elicare Royal City Medical Clinic
11.2023 - Current

Server

Hime Sushi
07.2023 - 02.2024
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Medical Assistant

Dr Peter Chang Medical Clinic
01.2022 - 07.2023
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Verified patient insurance coverage and collected required co-payments.
  • Measured patient pulse oximetry.

Server

Green & Oak
02.2022 - 09.2022
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Sales Assistant

Thinka
06.2018 - 05.2019
  • Accepted and completed cash, check and credit card payments.


Sales Assistant

Thinka
06.2018 - 01.2019
  • Accepted and completed cash, check and credit card payments.

Volunteer

Revera
01.2018 - 07.2018
  • Volunteered over 50 hours with organization helping with the recreation team for scheduling activities and crafting.

Medical Office Assistant Practicum

Kingsway Medical Clinic
10.2017 - 12.2017
  • Registered patients and scheduled appointments.
  • Assisted with referrals and prepared medical records for patients.
  • Maintained confidentiality of records relating to clients' treatment
  • Scheduled appointments for patients via phone and in person.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Educated patients about medications, procedures and physician's instructions.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Organized and managed medical supply inventory to foster continuous availability of required items.
  • Called in prescription refills for patients.
  • Performed medical transcription duties.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Updated patient financial information to promote accurate record keeping.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Answered 30 average daily phone calls to schedule appointments and address patient inquiries.
  • Helped patients complete paperwork and explained processes and procedures.
  • Transcribed physicians' notes and entered data into electronic chart management software.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Communicated with patients to gather intake data and verify chart information.

Education

Diploma - Computer Information Systems

British Columbia Institute of Technology
Burnaby, BC
12.2023

Certificate - Medical Office Assistant

British Columbia Institute of Technology
Burnaby, BC
11.2017

High School Diploma -

Notre Dame Regional Secondary
Vancouver, BC
06.2014

Skills

  • Team member motivation
  • Multitasking
  • Decision-making
  • Patient Relations
  • Exam Room Preparation
  • Phone and Email Etiquette
  • Medical Recordkeeping
  • Cleaning and Sanitizing

Timeline

MOA & MOA Mentor

Elicare Lougheed Clinic
11.2023 - Current

Medical Assistant

Elicare Richmond Clinic
11.2023 - Current

Medical Assistant & MOA Mentor

Elicare Royal City Medical Clinic
11.2023 - Current

Server

Hime Sushi
07.2023 - 02.2024

Server

Green & Oak
02.2022 - 09.2022

Medical Assistant

Dr Peter Chang Medical Clinic
01.2022 - 07.2023

Sales Assistant

Thinka
06.2018 - 05.2019

Sales Assistant

Thinka
06.2018 - 01.2019

Volunteer

Revera
01.2018 - 07.2018

Medical Office Assistant Practicum

Kingsway Medical Clinic
10.2017 - 12.2017

Diploma - Computer Information Systems

British Columbia Institute of Technology

Certificate - Medical Office Assistant

British Columbia Institute of Technology

High School Diploma -

Notre Dame Regional Secondary

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Xin YuMedical Office Assistant