Xin Yu
Medical Office Assistant
Burnaby
Summary
An outgoing student pursuing flexible part-time employment with weekday shift options.
Overview
7
7
years of professional experience
Work History
MOA & MOA Mentor
Elicare Lougheed Clinic
11.2023 - Current
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Medical Assistant
Elicare Richmond Clinic
11.2023 - Current
Medical Assistant & MOA Mentor
Elicare Royal City Medical Clinic
11.2023 - Current
Server
Hime Sushi
07.2023 - 02.2024
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Medical Assistant
Dr Peter Chang Medical Clinic
01.2022 - 07.2023
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Verified patient insurance coverage and collected required co-payments.
- Measured patient pulse oximetry.
Server
Green & Oak
02.2022 - 09.2022
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Sales Assistant
Thinka
06.2018 - 05.2019
- Accepted and completed cash, check and credit card payments.
Sales Assistant
Thinka
06.2018 - 01.2019
- Accepted and completed cash, check and credit card payments.
Volunteer
Revera
01.2018 - 07.2018
- Volunteered over 50 hours with organization helping with the recreation team for scheduling activities and crafting.
Medical Office Assistant Practicum
Kingsway Medical Clinic
10.2017 - 12.2017
- Registered patients and scheduled appointments.
- Assisted with referrals and prepared medical records for patients.
- Maintained confidentiality of records relating to clients' treatment
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Educated patients about medications, procedures and physician's instructions.
- Submitted diagnosis and procedure codes for insurance companies.
- Organized and managed medical supply inventory to foster continuous availability of required items.
- Called in prescription refills for patients.
- Performed medical transcription duties.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Updated patient financial information to promote accurate record keeping.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered 30 average daily phone calls to schedule appointments and address patient inquiries.
- Helped patients complete paperwork and explained processes and procedures.
- Transcribed physicians' notes and entered data into electronic chart management software.
- Managed incoming telephone calls, took messages and directed callers to personnel.
- Communicated with patients to gather intake data and verify chart information.
Education
Diploma - Computer Information Systems
British Columbia Institute of Technology
Burnaby, BC12.2023
Certificate - Medical Office Assistant
British Columbia Institute of Technology
Burnaby, BC11.2017
High School Diploma -
Notre Dame Regional Secondary
Vancouver, BC06.2014
Skills
- Team member motivation
- Multitasking
- Decision-making
- Patient Relations
- Exam Room Preparation
- Phone and Email Etiquette
- Medical Recordkeeping
- Cleaning and Sanitizing
Timeline
MOA & MOA Mentor
Elicare Lougheed Clinic
11.2023 - Current
Medical Assistant
Elicare Richmond Clinic
11.2023 - Current
Medical Assistant & MOA Mentor
Elicare Royal City Medical Clinic
11.2023 - Current
Server
Hime Sushi
07.2023 - 02.2024
Server
Green & Oak
02.2022 - 09.2022
Medical Assistant
Dr Peter Chang Medical Clinic
01.2022 - 07.2023
Sales Assistant
Thinka
06.2018 - 05.2019
Sales Assistant
Thinka
06.2018 - 01.2019
Volunteer
Revera
01.2018 - 07.2018
Medical Office Assistant Practicum
Kingsway Medical Clinic
10.2017 - 12.2017
Diploma - Computer Information Systems
British Columbia Institute of Technology
Certificate - Medical Office Assistant
British Columbia Institute of Technology
High School Diploma -
Notre Dame Regional Secondary