XIN SHEN
Vaughan,ON
Summary
Results-oriented Logistics Coordinator with a robust background in the transportation and logistics sector. Recognized for delivering exceptional customer service through a combination of strong analytical and administrative skills. Possessing excellent communication abilities, I thrive in fast-paced environments and excel at multitasking. Eager to leverage my extensive experience to contribute proactively to a dynamic team, ensuring the streamlined and efficient execution of sea freight operations.
Overview
3
3
years of professional experience
Work History
Logistics Coordinator
Newell's Express Worldwide Logistics Ltd.
Mississauga, ON
06.2023 - Current
- Handle end-to-end international Air and Ocean shipments, managing both imports and exports, ensuring seamless movement from origin to destination. Coordinate effectively between customs brokers, customers, and carriers to ensure timely customs release and delivery.
- Dispatch shipments from the customs division, acting as a key liaison between the carrier and the customer, ensuring a smooth handover process. Manage trucking shipments from overseas agents, optimizing logistics operations for efficiency and timely deliveries. Track shipment status and provide regular updates to customers, ensuring transparency and building trust in the shipping process.
- rovide excellent customer service, addressing inquiries, disputes, and other issues promptly and professionally. Prepare client invoices and all required support documents, contributing to accurate financial transactions.
- Utilized my in-depth knowledge of logistics and freight forwarding to assess the cost implications associated with different shipping methods, carriers, and routes. Developed comprehensive and competitive quotes for clients, ensuring they aligned with both the company's profit margins and the current market conditions.
Logistics Coordinator
VALUEWAY GLOBAL LOGISTICS INC
Toronto, ON
06.2021 - 06.2023
- Managed the shipment deliveries of over 60 customers monthly(Air &Ocean Import), ensuring compliance with customer contracts and letters of credit instructions. I achieved a 99% accuracy rate in timely and accurate documentation issuance for more than 1,000 shipments.
- Ensured timely and cost-effective transportation of goods by working with carriers, suppliers, and customers. And collaborated with more than 50 carriers and suppliers to ensure smooth and efficient logistics operations, resulting in up to 15% cost savings.
- Developed and maintained relationships with overseas agents and carriers and analyzed the competitive landscape for specific service offerings and lanes. Also provided quotes to over 100 internal and external customers, increasing revenue by 10% in the last two years.
- Prepared export declarations, Letters of Credit and other documents to guarantee compliance with country-specific customs regulations. Resolved shipment issues proactively to ensure a 98% on-time delivery rate for over 1,500 shipments.
Education
Diploma - Aviation Operation
Seneca College of Applied Arts And Technology
04.2021
Bachelor - Design and Visual Communications
University For Science & Technology Sichuan
06.2015
Skills
- Schedule Coordination
- Customer Service
- Administrative skills
- Customs Knowledge
- Transportation Management
- Logistics quoting
- Microsoft Office
- Supply Chain Operations
- Verbal and Written Communication
- Fluent in Mandarin Chinese and English
Timeline
Logistics Coordinator
Newell's Express Worldwide Logistics Ltd.
06.2023 - Current
Logistics Coordinator
VALUEWAY GLOBAL LOGISTICS INC
06.2021 - 06.2023
Diploma - Aviation Operation
Seneca College of Applied Arts And Technology
Bachelor - Design and Visual Communications
University For Science & Technology Sichuan
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