Summary
Overview
Work History
Education
Skills
Timeline
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Xin Lai

Xin Lai

Vancouver,BC

Summary

Approachable, customer-focused sales associate with proven expertise in customer service and organizational skills. Strong knowledge in beauty products and experience in both retail sales combined with internal sales and a solid background in computer sciences allow for high flexibility. Excel in communication, adaptability, and organization to ensure seamless work and customer satisfaction.

Overview

1
1
year of professional experience

Work History

Internal Sales Associate

Canada Volumes
Surrey, British Columbia
02.2024 - 08.2025
  • Managed daily sales inquiries and provided product information to customers.
  • Assisted customers with product selection and purchase decisions.
  • Upsold and cross-sold to existing customers, contributing to profit growth.
  • Provided excellent customer service to ensure repeat business.
  • Resolved customer complaints in a professional manner.
  • Monitored inventory levels and replenished stock.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Operated POS and processed customer payments.
  • Utilized CRM software to accurately maintain and track sales activities and customer interactions.
  • Coordinated with the logistics team to ensure timely delivery of products.
  • Implemented targeted sales strategies, driving revenue growth.
  • Prepared weekly reports detailing sales activity and performance metrics.
  • Collaborated with management team to create promotional campaigns.
  • Created marketing materials utilizing design software such as brochures, flyers, emails.
  • Prepared price quotes, contract information and potential delivery timeframes.
  • Cultivated new customer leads through cold calling, networking, and referrals.
  • Collaborated with professionals for smooth client introductions and problem-solving.
  • Successfully launched and designed the brand's first breakthrough product to Costco following strict guidelines using graphic design software.
  • Implemented and developed a network of AppScript workflows by coding automations into Google Sheets/Excel and organizing records increasing efficiency by 400% across departments.

Education

Global Makeup Diploma -

Blanche Macdonald
British Columbia
04-2027

Skills

  • Sales trained, POS, checkout processing
  • Customer service excellence
  • Retail software, CRM proficiency
  • Store organization, inventory management
  • Extensive beauty, skincare, makeup knowledge
  • Networking in Makeup / Fashion Industry
  • Data analysis and marketing materials
  • High computer proficiency and Microsoft office/Google
  • Graphic Design and creativity
  • Fluent Mandarin Chinese
  • Coding in HTML, JavaScript, C

Timeline

Internal Sales Associate

Canada Volumes
02.2024 - 08.2025

Global Makeup Diploma -

Blanche Macdonald
Xin Lai