Ximena Angelica Martinez Flores
Toronto,ON
Summary
Self-motivated, always looking forward to learning, a team player with strong organizational and interpersonal skills, consider myself a truly friendly and extremely efficient person.
Overview
14
14
years of professional experience
Work History
Waitress
Home Loos restaurant
07.2023 - 09.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Customer service - Visual Merchandising
Uniqlo
10.2020 - 04.2022
- POS systems, Product knowledge, Interpersonal skills, Communication skills, Customer complaint resolution, Teamwork, Time management, presentation of products, styling.
- Collaborated with store management to develop visually appealing product displays, resulting in increased foot traffic.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Bartender / Barista
Generator hostel
08.2017 - 09.2019
- Delivered outstanding customer service at a bussy cafe/bar in the heart of Hamburg
- Operated espresso machines proficiently to produce consistently high-quality coffee drinks according to company recipes and standards.
- Trained new staff members, contributing to overwhelmingly positive customer feedback.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
Waitress
The white rabbit (restaurant)
12.2016 - 06.2019
- Worked efficiently with team members to ensure all tables received excellent and friendly service.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Barista
Cafe del opera
08.2014 - 11.2016
- In this job I learned to be able to deliver high-quality customer service at lightning speed with visually appealing presentations, including latte art
- Espresso machine operation
- Fully competent in operation and cleaning
- Maintained a focused and efficient work output in a busy central location.
Waitress
Bar Restaurant "Dublin"
07.2013 - 08.2014
- With this job experience I learned how to deal with challenging customers and a high-volume workload while maintaining a professional and fun/calm/energized mood, this was my first Irish-pub experience, super friendly atmosphere, from coworkers to customers, being everyday surrounded by this Irish vibe.
Waitress / Barista
Cafe "Dulce Luna y Restaurante Avenue Du Bois"
07.2012 - 07.2013
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Orchard Worker
Lichfield lands
02.2011 - 05.2012
- Was definitely one of the most fun, hardworking, out of the ordinary, challenging experiences I had, extremely friendly environment with people from many countries over around the world, experienced and learned multiple orchard activities.
- Maintained healthy trees by pruning and checking for disease.
- Assisted with packing harvested fruits into crates for transportation while following strict packaging guidelines to prevent damage during transit.
Waitress
Radio express
09.2010 - 12.2010
- First Waitress experience, still extremely grateful for all the teachings, and amazing orientation, learned all the basics, and developed this customer service passion and latte art, that follows me until these days.
Social Worker
Sedesol
03.2010 - 09.2010
- 6 month Social support program, orientated to help families with limited resources.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
Education
Associate of Arts - Photography
Universidad Catolica De Chile-Santiago, Chile
Santiago, ChilePhotography
Factoria Visual/Carola Pulgar-Santiago, Chile
Santiago, ChileHigh School Diploma -
Colegio Nuestra Señora Del Rosario
Santiago CHILETeacher Training Course -
Swasti Yoga Shala
Rishikesh IndiaSkills
- Empathic
- Creative
- Customer Service
- Strong multitasking
- Friendly
- Sociable
- Honest
- Problem-Solving
- Teamwork
- Sales
- Customer service
- Proactive
- Responsible
- Positive
Languages
Spanish
Native or Bilingual
English
Full Professional
German
Elementary
Portuguese
Elementary
Personal Information
Date of Birth: 05/19/89
Awards
- Uniqlo Hamburg Germany, Best Customer Advisor of the month Award.
- Work Reference letter, Generator Hostel, Maiken Tantzen- General Manager.
Timeline
Waitress
Home Loos restaurant
07.2023 - 09.2023
Customer service - Visual Merchandising
Uniqlo
10.2020 - 04.2022
Bartender / Barista
Generator hostel
08.2017 - 09.2019
Waitress
The white rabbit (restaurant)
12.2016 - 06.2019
Barista
Cafe del opera
08.2014 - 11.2016
Waitress
Bar Restaurant "Dublin"
07.2013 - 08.2014
Waitress / Barista
Cafe "Dulce Luna y Restaurante Avenue Du Bois"
07.2012 - 07.2013
Orchard Worker
Lichfield lands
02.2011 - 05.2012
Waitress
Radio express
09.2010 - 12.2010
Social Worker
Sedesol
03.2010 - 09.2010
Associate of Arts - Photography
Universidad Catolica De Chile-Santiago, Chile
Photography
Factoria Visual/Carola Pulgar-Santiago, Chile
High School Diploma -
Colegio Nuestra Señora Del Rosario
Teacher Training Course -
Swasti Yoga Shala
Similar Profiles
Wiremu HancyWiremu Hancy
Forklift Operator at Prestige LoosForklift Operator at Prestige Loos
Krzysztof JanikKrzysztof Janik
Truck Driver at Albert Heijn DC CE at Simon LoosTruck Driver at Albert Heijn DC CE at Simon Loos
Simon martinSimon martin
CSR Operator at Prestige Loos LtdCSR Operator at Prestige Loos Ltd