Ximena Machucca
Kelowna
Summary
Adept at workload management and displaying empathy, I consistently exceeded performance metrics at Teleperformance and honed vital signs monitoring and compassionate care skills during my tenure at Gratiam.
Overview
3
3
years of professional experience
Work History
Accounting Practitioner
RBT
Kelowna
10.2024 - Current
- Assit in checkin, arrange and classify inventory.
- Interacting with management, customers, and vendors.
- Create and report on a daily thimesheet both entry time and activities done
- Assit in the reports process
- Assist to the office staff to record receipts payments.
Skilled Laborer
RBT restoration by trades
Kelowna
10.2024 - Current
- Operated power tools and equipment to complete assigned tasks.
- Set up equipment to maintain worksite productivity.
- Inspected sites before and after construction projects.
- Installed insulation, drywall, roofing material, siding or other building materials as directed by supervisor.
- Cleaned up work areas after completing assigned tasks.
Online Support Agent
Amazon
09.2022 - Current
- Maintained comprehensive knowledge of products/services to effectively address customer inquiries and provide informed recommendations.
- Utilized CRM software to document all customer interactions accurately, ensuring a seamless experience across multiple communication channels.
- Increased customer loyalty with personalized assistance in product selection, usage, and troubleshooting.
- Expedited issue resolution by escalating critical cases to relevant departments and ensuring timely followups.
Call Center Customer Service Agent
Teleperformance
Guadalajara
04.2022 - 09.2022
- Improved customer satisfaction by resolving complex issues and providing thorough solutions.
- Updated system with order specifics and customer details, preferences and billing information.
- Exceeded performance metrics consistently while maintaining a high level of professionalism during each interaction.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Nurse Practitioner Student
Gratiam
Guadalajara
01.2022 - 04.2022
- Administered medications accurately, ensuring proper dosage and adherence to medical protocols.
- Worked with families, caregivers and patients.
- Participated in clinical rotations across various healthcare settings, gaining diverse hands-on experience in nursing practice.
- Monitored vital signs regularly, identifying any abnormalities or changes in patient condition.
Education
Accounting Diploma -
Create Career College
Vancouver, BC06-2025
High School Diploma -
High School No. 6. UDG
GUADALAJARA, JALISCO05.2019
Bachelor of Science - Nursing
University Centre For Health Science UDG
Guadalajara, JaliscoSkills
- Workload Management
- Inventory management
- Customer service
- Data entry
- Team collaboration
- Catheter Care
- Empathy diaplay
- Patience Maintenance
- Vital signs monitoring
- Immunization Administration
- Hand and power tools
- Insulation application
- Demolition
Languages
- Spanish, Native or Bilingual
- English, Professional Working
Timeline
Accounting Practitioner
RBT
10.2024 - Current
Skilled Laborer
RBT restoration by trades
10.2024 - Current
Online Support Agent
Amazon
09.2022 - Current
Call Center Customer Service Agent
Teleperformance
04.2022 - 09.2022
Nurse Practitioner Student
Gratiam
01.2022 - 04.2022
Accounting Diploma -
Create Career College
High School Diploma -
High School No. 6. UDG
Bachelor of Science - Nursing
University Centre For Health Science UDG