Ximena Jimenez
Toronto,ON
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Seasonal Photo Booth Attendant
Page Activations
11.2023 - 12.2023
- Enhanced customer experience by providing friendly and efficient service during photo booth events.
- Streamlined the setup and breakdown process for portable photo booths, reducing event downtime.
- Maintained a clean and organized workspace to ensure smooth operation of the photo booth area.
- Assisted guests with props and poses, resulting in memorable photos and positive feedback from clients.
Host
Lobster Burger Bar
07.2023 - 11.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Kitchen Supervisor
Lobster Burger Bar
04.2023 - 07.2023
- Ensured consistent quality of dishes by overseeing recipe execution and conducting regular taste tests.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.
- Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
Waitress
Tavo's
02.2022 - 08.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Waitress
Atrium
10.2021 - 02.2022
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Education
High School Diploma -
Ciudad Escolar Comfenalco
Cartagena, Colombia12.2018
Skills
- Guest Relations Management
- Menu Recommendations
- Customer Service
- Order Accuracy
- Food Running
- Team Collaboration
- Dining Area Maintenance
Languages
English
Professional Working
Spanish
Native or Bilingual
Certification
Smart Serve Certificate
Timeline
Seasonal Photo Booth Attendant
Page Activations
11.2023 - 12.2023
Host
Lobster Burger Bar
07.2023 - 11.2023
Kitchen Supervisor
Lobster Burger Bar
04.2023 - 07.2023
Waitress
Tavo's
02.2022 - 08.2022
Waitress
Atrium
10.2021 - 02.2022
High School Diploma -
Ciudad Escolar Comfenalco
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