XIMENA HENAO ECHEVERRY

• December 2020 to October 2021

- Vendor Receive

*Prep, sort, each receive

• October 2021 to August 2024

- UR problem solve ( POC )

*Partner up with ICQA team to elaborate piles quarterly reports

* Lead 30+ inbound problem solvers on best practices and support for leadership in all critical areas
*Create action plans in order to meet our quality metrics (Problem solve piles & DPMO)

*Partnering up with operations for staffing at the absence of the PA

• January 2022 to September 2024

- Central ISS Rep Problem solver

*Work on tickets assigned by the CISS Lead
*Complete tickets to prevent SLA failures

*Partner up with WHS team to correctly and safely manage and classify waste including hazmat and its different levels

*Followed procedures at all times for personal and team safety

• September 2024 to January 2025

- Transportation Associate (TOM Team)

*Supported warehouse efficiency by coordinating pick-ups and drop-offs according to inventory needs.

*Actively listen to guests, crew, and other staff in busy environments.
*Think critically and de-escalate high-pressure situations.

*Capacity to resolve conflicts and passenger grievances.

*Relocate to meet operational demands.

*Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.

*Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.