Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Operations & Events/AV Assistant Job
Suzy G. Acevedo
San Diego
02.2023 - 05.2023
Developed systems and procedures to improve operational quality and team efficiency.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Analyzed and reported on key performance metrics to senior management.
Developed and implemented strategies to maximize customer satisfaction.
Interacted well with customers to build connections and nurture relationships.
actively contributed to the success of various events by assisting in their setup and cleanup processes
Student Intern
College Essay Bootcamp & Dream College Academy by Dr. Cynthia, Colon
San Diego
06.2020 - 08.2020
Was taught an quickly learned how to efficiently use a diverse array of technology and media used in every day projects to produce high quality work
Effectively used note-taking skills to accurately record meetings, and any important information given throughout the day in an organized fashion
Took initiative and worked on high priority projects using a different array of skills such as video editing, media marketing, and social communications
Filtered, organized and punctuality answered through correspondence, documents and offered additional help to clerical staff
Created dynamic spreadsheets using extensive knowledge of
Microsoft Excel formulas
Helped to keep data accessible and organized with consistent database updates
Maintained social media presence for company through content creation and account management
Oversaw digital filing systems and naming conventions
Designed presentations in PowerPoint and Adobe Creative Suite in a quick, efficient and easy to understand matter
Completed assigned tasks minimal supervision and in an independent manner
Used good time management and organizational skills to best facilitate my schedule and workload
Planned, prepared and participated in weekly meetings and events.
Reported back to instructor to receive day-to-day tasks and responsibilities.
Education
Bachelor of Science - Behavioral Neuroscience
University of San Diego
San Diego, CA
05.2026
HIGH SCHOOL DIPLOMA -
Academy of Our Lady of Peace
San Diego, CA
05.2021
Skills
Organization
Teamwork
Planning
Time management
Navigating Social Media
Note taking
Collaboration
Communications and Media
Team Leadership and Motivation
Customer Care
Task Assignment
Staff Assistance
Additional Information
Enthusiastic anddetermined studentworking towards beingactive member of theircommunity. Bringsexcellent organizational,communicational, andresourcefulness to thetable and thrives in apurpose-drivenenvironment.
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Elementary (A2)
French
Beginner (A1)
Timeline
Operations & Events/AV Assistant Job
Suzy G. Acevedo
02.2023 - 05.2023
Student Intern
College Essay Bootcamp & Dream College Academy by Dr. Cynthia, Colon
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA