MENA ALDANA
Edmonton,AB
Summary
I have over 30 years customer service experience, over 20 years in management. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
11
11
years of professional experience
Work History
OWNER/PROJECT MANAGER
Aldana Renovations and Finishing
01.2021 - Current
- In charge of finding customers for different projects.
- Managed incoming and outgoing calls and emails.
RETAIL MANAGER
Peoples Jewellers
01.2013 - 01.2021
- Perform duties with great ease and efficiency
- Resolve customer complaints
- Create budgets and approve expenditures
- Monitor customer preferences and performance to develop a focused sales plan
- Coordinate training for sales team
- Advise sales team on ways to improve their sales performance
- Recruit, hire and train new members of sales team.
Education
SECONDARY SCHOOL -
Archbishop O'leary High Scholl
Edmonton01.1993
Skills
- Great Time-Management
- Problem-Solving
- Strong Communication
- Staff Development
- Workforce Management
- Performance Evaluations
- Goal Setting
- Scheduling and Coordinating
- Customer Service
- Decision-Making
Languages
Spanish
Native or Bilingual
Timeline
OWNER/PROJECT MANAGER
Aldana Renovations and Finishing
01.2021 - Current
RETAIL MANAGER
Peoples Jewellers
01.2013 - 01.2021
SECONDARY SCHOOL -
Archbishop O'leary High Scholl