Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MENA ALDANA

Edmonton,AB

Summary

I have over 30 years customer service experience, over 20 years in management. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

11
11
years of professional experience

Work History

OWNER/PROJECT MANAGER

Aldana Renovations and Finishing
01.2021 - Current
  • In charge of finding customers for different projects.
  • Managed incoming and outgoing calls and emails.

RETAIL MANAGER

Peoples Jewellers
01.2013 - 01.2021
  • Perform duties with great ease and efficiency
  • Resolve customer complaints
  • Create budgets and approve expenditures
  • Monitor customer preferences and performance to develop a focused sales plan
  • Coordinate training for sales team
  • Advise sales team on ways to improve their sales performance
  • Recruit, hire and train new members of sales team.

Education

SECONDARY SCHOOL -

Archbishop O'leary High Scholl
Edmonton
01.1993

Skills

  • Great Time-Management
  • Problem-Solving
  • Strong Communication
  • Staff Development
  • Workforce Management
  • Performance Evaluations
  • Goal Setting
  • Scheduling and Coordinating
  • Customer Service
  • Decision-Making

Languages

Spanish
Native or Bilingual

Timeline

OWNER/PROJECT MANAGER

Aldana Renovations and Finishing
01.2021 - Current

RETAIL MANAGER

Peoples Jewellers
01.2013 - 01.2021

SECONDARY SCHOOL -

Archbishop O'leary High Scholl

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MENA ALDANA