Xilin (Celine) Zhang
Surrey,BC
Summary
Dynamic and adaptable professional with a proven track record at Vancouver General Hospital, excelling in team collaboration and complex problem-solving. Leveraged bilingual skills to enhance patient care and operational efficiency. Demonstrated a fast learning curve and meticulous attention to detail in fast-paced environments, achieving significant improvements in workflow and customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Practicum Student
Vancouver General Hospital
2024.08 - 2024.08
- Trained an worked for 2 weeks as a booking clerk in the ambulatory care program of VGH located in the Gordon and Leslie Diamond Health Center.
- Obtained Cerner related training, such as using ambulatory organizer and schedule book to book appointments, check in patients, cancel/no-show appointments. Create and discharge encounters.
- Obtained work experience in sending new internal referrals to triage, redirecting referrals when necessary, and sending rejection letters when referral is declined.
- Monitored the clinic WorkQue by sending new external referrals to triage, attaching referral package, physician letters to patient.
- Created day sheets/slates and faxing them to physicians when necessary.
- Communicated with patients professionally during appointment booking and appointment reminder calls.
- Performed demographics check during patient check in.
- Getting the treatment rooms ready for the physicians.
- Communicated with and assisted physician and physician's assistants when necessary to ensure proper patient care.
- Enhanced practicum experience by collaborating with multidisciplinary team members and integrating their feedback.
Assistant
Cleair Aquatics
2019.09 - 2023.04
- Worked closely with management to provide effective assistance of business operations.
- Answered incoming phone calls to process fishtank requests, transfer calls and relay messages when necessary.
- Greeted guests in with friendliness and professionalism.
- Attended pet expos and worked in the booth set up by management.
- translation and interpretation when necessary.
- Created sales and inventory spreadsheets.
Work Study Student
UBC
2022.09 - 2022.12
- Worked in Matthew's mosquito lab as a directed study student.
- Assisted in long term lab project by hatching, rearing, blood-feeding, setting up genetic crosses, sorting transgenic mosquitoes larva, and dissecting mosquitoes.
- Assisting with tissue dissociation and microscope imaging, and counting nuclei with a haemocytometer.
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
Volunteer
Let's Talk Science
2015.09 - 2016.04
- Collaborated with a team to teach elementary school students basic science concepts through interactive projects.
- Created educational experiments to convey basic scientific knowledge to elementary school students.
- Facilitated community science outreach to expand participation and support.
- Educated young people about strategies for driving discussions and promoting scientific thinking.
Volunteer
Food Bank
2012.09 - 2013.06
- Maintained clean, neat, and operational facilities to serve program needs.
- Completed daily domestic tasks in food bank such as preparing food basket, sorting donations to shelf, recycle donated bottles to return depot.
- Assisted those who came in the food bank seeking help.
Teacher Helper
Elgin Park Secondary
2010.09 - 2013.06
- Responded to student needs and questions promptly.
- Assisted in translation and interpretation to student and parents of students.
- Conducted and led school tours for new-coming student and their family members.
- Mentored and tutored individual students needing English and math help.
Education
Associate Certificate - Health Care Unit Clerk Program
British Columbia Institute of Technology
Burnaby, BC08.2024
Bachelor of Science - Biology
University of British Columbia
Vancouver, BC05.2023
Skills
- Team Collaboration
- Time Management
- Positive Attitude
- Bilingual in English and Mandarin
- Punctual and Reliable
- Fast Learner
- Attention to Detail
- Computer Skills
- Active Listening
- Conflict Management
- Email and Telephone Etiquette
- Complex Problem-Solving
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Certification
First Aid training Level One
Timeline
Practicum Student
Vancouver General Hospital
2024.08 - 2024.08
Work Study Student
UBC
2022.09 - 2022.12
Assistant
Cleair Aquatics
2019.09 - 2023.04
Volunteer
Let's Talk Science
2015.09 - 2016.04
Volunteer
Food Bank
2012.09 - 2013.06
Teacher Helper
Elgin Park Secondary
2010.09 - 2013.06
Associate Certificate - Health Care Unit Clerk Program
British Columbia Institute of Technology
Bachelor of Science - Biology
University of British Columbia
First Aid training Level One
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