Sophie HE
Markham,Canada
Summary
I’m a dynamic professional with a strong background in sales and culinary arts. As a Sales Manager at Petkit, I focused on building great client relationships and driving strategic growth for the company. I also have extensive experience in cake making, specializing in creating beautifully customized cakes. My passion for cooking baking and coffee, combined with my management skills and outgoing personality, helps me excel in team leadership and customer engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Manager
petkit
Markham, Ontario
12.2023 - Current
- Established relationships with key clients, while maintaining existing customer base.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Baker
Patisserie Fleur
Markham, Canada
02.2023 - 10.2023
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Finished baked goods with glazes, icings and other toppings.
- Used photo cake software to create specialty birthday and anniversary cakes.
- Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
Baker
Baker kiss cake
Richmond Hill, Canada
03.2022 - 03.2023
- Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Used photo cake software to create specialty birthday and anniversary cakes.
- Cleaned work area after completing each project for sanitation purposes.
Barista
Miss Lin Cafe
Toronto, Canada
02.2021 - 02.2022
- Prepared and served hot or cold beverages.
- Created signs and displays to advertise store products or events.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
Cooker Operator
Ten Miles B.B.Q
Toronto, Canada
09.2019 - 04.2020
- Checked temperatures of cooked product and adjusted controls as needed.
- Prepared and built food items according to standardized recipes and directions.
- Supported machine setup and changeover for production runs.
Barista and Front Desk
Super E-sports Cafe (Downtown)
Toronto, Canada
10.2018 - 03.2019
- Greeted customers and took orders for coffee drinks, food items, and other beverages
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos
- Operated cash registers to process customer payments
Education
Diploma - Baking And Pastry Arts Management
George Brown College
Toronto, ON04.2021
Skills
- Baking
- Decorating skills
- Holiday baking
- Management
- Scaling recipes
- Coffee expertise
- Latte art
- Outgoing personality
- Retail loss prevention
- Sales expertise
Certification
- food safety certificate
- WHMIS certificate
- smart sever
- Korean cake piping certificate
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Elementary
Timeline
Sales Manager
petkit
12.2023 - Current
Baker
Patisserie Fleur
02.2023 - 10.2023
Baker
Baker kiss cake
03.2022 - 03.2023
Barista
Miss Lin Cafe
02.2021 - 02.2022
Cooker Operator
Ten Miles B.B.Q
09.2019 - 04.2020
Barista and Front Desk
Super E-sports Cafe (Downtown)
10.2018 - 03.2019
- food safety certificate
- WHMIS certificate
- smart sever
- Korean cake piping certificate
Diploma - Baking And Pastry Arts Management
George Brown College
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