Xia (Summer) Li
St. John's,NL
Summary
Dynamic restaurant professional with extensive experience at City Light Buffet, excelling in customer service and food safety. Proven ability to enhance operational efficiency and resolve customer issues effectively. Skilled in POS system operation and employee training, consistently ensuring a welcoming dining environment.
Overview
11
11
years of professional experience
Work History
Restaurant Server
Golden Phoenix
St.john's, NL
02.2023 - 06.2024
- Cleaned tables and chairs to prepare dining area for next customers.
- Filled condiments and napkin containers during slack periods.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Calculated charges, issued table checks, and collected payments from customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Restaurant Manager
City light buffet restaurant
St. John's, Newfoundland and Labrador
11.2015 - 12.2020
- Assisted with kitchen preparation during peak times as needed.
- Ensured compliance with all food safety regulations and sanitation standards.
- Managed accounts payable.
- Prepared bi-weekly payroll records based on hours worked by each employee.
- Resolved customer complaints promptly and professionally.
- Maintained detailed records of sales transactions and daily shift reports.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Inspected dining and serving areas for cleanliness and proper setup.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Created detailed reports on monthly revenues and expenses.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Restaurant Server
Red pepper
St. John's, Newfoundland and Labrador
02.2013 - 12.2015
- Cleaned tables and chairs to prepare dining area for next customers.
- Trained new employees to perform duties.
- Filled condiments and napkin containers during slack periods.
- Calculated charges, issued table checks, and collected payments from customers.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, washroom.
Education
BBA - Business Administration
Memorial University of Newfoundland
St John's, NL08-2014
BBA - Business Administration
Renming University of China
Beijing, China06-2011
Skills
- POS system operation
- Customer service
- Sales transactions
- Cash handling
- Food safety
- Time management
- Employee training
- Financial recording
- Microsoft Office
- Windows and Mac OS
- Team working
Language
- English
- Mandarin
Timeline
Restaurant Server
Golden Phoenix
02.2023 - 06.2024
Restaurant Manager
City light buffet restaurant
11.2015 - 12.2020
Restaurant Server
Red pepper
02.2013 - 12.2015
BBA - Business Administration
Memorial University of Newfoundland
BBA - Business Administration
Renming University of China
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