Xiaoyu Niu
Ontario
Summary
Equipped with strong analytical, research, and quick learning skills, with a demonstrated ability to process complex information, identify key insights, and develop effective solutions. Adept at adapting to diverse environments and collaborating with teams to achieve common goals. Committed to continuous learning and personal growth, embracing challenges as opportunities to enhance problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Consultant
American Global Cultural Education Group
Irvine
04.2023 - 10.2024
- Developed personalized study plans for students, tailoring course arrangements based on their academic needs and interests.
- Assisted students with university application planning, including school selection strategies, essay guidance, and document preparation.
- Scheduled meetings and coordinated class timetables for students and instructors.
- Recruited teachers by reviewing resumes, conducting interviews, and assessing qualifications.
- Collected and curated educational news, managing content creation and distribution on social media platforms.
- Maintained effective communication with schools and parents, adjusting plans as needed to achieve desired goals.
Office Assistant
CALHOMES
Pomona
02.2023 - 04.2023
- Answered phone calls and directed them to appropriate personnel.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Managed daily office operations, including filing documents, handling correspondence, and maintaining organized records.
- Responded to client inquiries, providing accurate information, and exceptional customer service.
- Coordinated internal communications and ensured a smooth workflow within the office.
- Printed and organized daily Home Depot orders, ensuring timely and accurate processing.
- Listed products on Amazon, updated product information, and optimized listings.
Bank Customer Service Specialist
East West Bank
08.2022 - 01.2023
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Wrote and distributed customer correspondence.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Managed over 20 customer calls per day
Media Lab Assistant and Receptionist
South Coast Chinese Culture Center
04.2022 - 06.2022
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
Education
Bachelor of International Studies - Business Administration
Universitv of California Irvine
Irvine, CA06.2022
Mount San Antonio College
Walnut, California06.2020
Skills
- Bilingual
- Proficient in office software
- Computer literacy, time management
- Time management
- Project management
- Tracking and documentation
- Customer service
- Scheduling
- Time management
Timeline
Consultant
American Global Cultural Education Group
04.2023 - 10.2024
Office Assistant
CALHOMES
02.2023 - 04.2023
Bank Customer Service Specialist
East West Bank
08.2022 - 01.2023
Media Lab Assistant and Receptionist
South Coast Chinese Culture Center
04.2022 - 06.2022
Bachelor of International Studies - Business Administration
Universitv of California Irvine
Mount San Antonio College
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