Xiaotong (Louise) Yang
Summary
A force multiplier with hands-on experience in dynamic levels of administration, calendar management, office management, procurement, event Organization. With strong leadership qualities and focus on achieving goals. Oversaw internal administrative activities through planning, guidance and leadership. Highly organized with vision and enthusiasm to achieve program goals and objectives.
Overview
7
7
years of professional experience
Work History
Daycare Director
Kids&Company
Vancouver, British Columbia
02.2024 - Current
- Managed daily operations of daycare facility, including staff supervision and budgeting.
- Developed and implemented policies and procedures to ensure safety and quality of care for children.
- Maintained records in accordance with state laws and regulations regarding health and safety standards.
- Interviewed potential employees and conducted background checks prior to hiring.
- Established relationships with parents through regular communication about their children's progress at the daycare center.
- Facilitated team meetings with staff members to review policies and procedures, discuss issues or concerns, provide training updates.
International Camp Counselor Manager
YOUMEI International Camp
Multiple Countries
07.2017 - Current
- Implemented protocols to develop relationships with campers and parents.
- Promoted monthly events and activities to increase participation and revenue.
- Developed camp emergency procedures and shared with other counselors in preparation for serious event or injury.
- Diversified recreational offerings by building and overseeing activity schedule.
- Building relationship and developing bussinuss opportunities with different camps and families.
Center Director
Phi Education
Vancouver, BC
05.2023 - 02.2024
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Aided senior leadership during the executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Collected customer fees, managed refunds, and provided complete sales documentation.
- Hired and coached staff on all center policies and procedures.
- Developed and deepened relationships with center children and families.
- Designed performance metrics to track progress and strategic business goals.
Daycare Director
Central Christian Children's Center
Burnaby, BC
05.2022 - 05.2023
- Communicated with parents and fostered strong professional relationships.
- Hired, mentored and monitored qualified childcare staff.
- Inspected facility and activities to monitor safety, sanitation and procedures.
- Oversaw daily activities and programs to educate and socialize participants.
- Launched marketing campaigns and events to attract community members and increase enrollment.
- Trained, managed and motivated employees to promote professional skill development.
Academy Director
Steamoji Ltd
Vancouver, BC
09.2021 - 04.2022
- Oversee daily operations of the academy.
- Develop and train staff to deliver STEAM curriculum.
- Follow up on leads, conduct tours of academy, schedule trial sessions, and help families register.
- Responsible for closing the sale and converting a consult to sign up.
- Developed and strengthened good relationships with staff, students, families, schools and communities.
- Offered clients personalized options to answer wide range of needs.
Director of Pre-Kid Department
Shanghai American School (SAS)
Shanghai, Shanghai
08.2017 - 07.2019
- Led and motivated employees through supervision, training and coaching on duties and daily operational activities.
- Initiated training and education programs for supporting staff.
- Built relationship with communities in the area and establish connections with different families.
- Created comfortable and inclusive environment for diverse families based on different cultures and traditions.
- Oversaw program and developed and initiated policies and procedures to standardize delivery of care.
Education
Master of Arts - Early Childhood Education
University of British Columbia
05.2021
Bachelor of Arts - Early Childhood Education
East China Normal University
Shanghai06.2016
Skills
Program & Brand management
Multitasking & Analytical
Leadership & Organizational skills
Relationship building & development
Sales Techniques & Marketing
Issue & conflict resolution
Marketing & Customer service
Adaptability & Flexibility
Budgeting & finance
Affiliations
ECA in BC (ECE processing)
First Aid Certificate
Food Safety Certificate
Shanghai Registered Volunteer
Registered International Camp Counselor (China)
Social Activities
Member of Shanghai Voluntary Association (2012-Now)
Volunteer in 2014 Shanghai CICA Summit (2014)
Volunteer at Soong Chingling Site (2012-2019)
Volunteer in Shanghai Natural Museum (2012-2019)
Volunteer in Shanghai Film Museum (2012-2019)
Volunteer in Shanghai History Museum (2012-2019)
Status & Availabilities
Work Permit (PR in process)
Permanent Full-Time
Joining Terms: After at least 14 days from offer
Availability: Mondays to Fridays, willing to work over time and travel
Language: English, Mandarin
Non-Related Work Experience
ECE Consultant (Part-time, KEY Education, 2021-Now)
International Camp Counselor (YOUMEI International Camp Academy, 2017-Now)
Private Family Support Tutor (Multiple families, 2012-2021)
Early Childhood Educator (Part-time, Developmental Disabilities Association, 2019-2021)
Lead Mandarin Teacher (Part-time, Mando Kids, 2019-2021)
Lead Early Childhood Educator (Shanghai American School, 2016-2017)
Timeline
Daycare Director
Kids&Company
02.2024 - Current
Center Director
Phi Education
05.2023 - 02.2024
Daycare Director
Central Christian Children's Center
05.2022 - 05.2023
Academy Director
Steamoji Ltd
09.2021 - 04.2022
Director of Pre-Kid Department
Shanghai American School (SAS)
08.2017 - 07.2019
International Camp Counselor Manager
YOUMEI International Camp
07.2017 - Current
Master of Arts - Early Childhood Education
University of British Columbia
Bachelor of Arts - Early Childhood Education
East China Normal University
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