XIAOTONG (JO) ZHENG
THORNHILL,ONTARIO
Summary
I am a Regional Administrator specializing in day-to-day residential property management and operations for 6 years. My portfolio consists of 40+ rental residential properties with an occupancy count of 4800+ units.
Overview
6
6
years of professional experience
Work History
Regional Administrator
GREENWIN CORP
Toronto , Ontario
03.2021 - Current
- Supervised multiple metrics to measure site teams' Operation KPIs (vacancy, suite turnover, maintenance orders, tenant insurance and compliance of the city order)
- Enhanced the efficiency of monthly suite turnover, overseeing renovation progress, entering purchase orders, and receiving invoices.
- Provided orientation/onboard training of daily operation routines and introduced work platforms to newly hired employees.
- Communicated to residents with regards to the escalated complaints.
- Coordinated with contractors and negotiated work scope and term.
Leasing Specialist
RPMS PROPERTY MANAGEMENT CO.
Toronto, Ontario
10.2018 - 03.2021
- Received, checked and processed applications for new leases.
- Fielded interested leads' phone calls and emails, providing immediate response to questions.
- Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms, and document updates, payments and property maintenance services.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Conducted background checks on applicants.
- Scheduled tours so interested parties could view available units and see facilities.
- Maintained accurate records of correspondence with and from tenants.
- Managed daily and weekly marketing and leasing reports.
Education
Diploma - Teaching ESL
Canadian College of Educators
Mississauga, ON04.2021
Master of Education - Teaching English To Speakers of Other Languages (TESOL)
University of Western Ontario
London, ON10.2018
Bachelor of Arts - English Literature And Creative Writing
Liaoning University of Technology
China06.2017
Skills
- Knowledge of digital property management portals such as, SAP, Property Vista, Yardi Voyager, and Expense Approval System
- Knowledge of RTA, Rent and Safety Inspection, and Fire Code
- Communication Skills - Troubleshoot the escalated tenants' complaints and maintain tenant relations
- Microsoft Office Skills - proficient in MS Word, Outlook, Excel, Teams etc
Timeline
Regional Administrator
GREENWIN CORP
03.2021 - Current
Leasing Specialist
RPMS PROPERTY MANAGEMENT CO.
10.2018 - 03.2021
Diploma - Teaching ESL
Canadian College of Educators
Master of Education - Teaching English To Speakers of Other Languages (TESOL)
University of Western Ontario
Bachelor of Arts - English Literature And Creative Writing
Liaoning University of Technology
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