Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Xiaotong Xie

Richmond,BC

Summary

Dynamic professional with extensive experience in retail and customer service. Demonstrated success in managing sales and supporting daily operations with precision and a positive demeanor. Adaptable and eager to learn new skills, consistently recognized for reliability and efficiency. Strong team player committed to enhancing customer experiences and operational effectiveness.

Overview

10
10
years of professional experience

Work History

Salesperson

pawda pet supply
Vancouver, British Columbia
03.2025 - Current
  • Scheduled appointments for clients using advanced scheduling software.
  • Managed incoming calls, directing inquiries to appropriate departments or staff.
  • Assisted customers in selecting products for their pets.
  • Managed inventory levels and restocked shelves as needed.
  • Demonstrated product features and benefits to potential buyers.
  • Processed sales transactions efficiently using point-of-sale systems.
  • Provided information on pet care and product usage to clients.
  • Developed key customer relationships to increase sales.

Front of House Staff Member

meet fresh dessert
Richmond, Ontario
10.2017 - 02.2025
  • Maintained cleanliness and organization of dessert display and serving area.
  • Delivered exceptional dessert service to enhance guest dining experiences.
  • Collaborated with kitchen staff to ensure timely dessert preparation and delivery.
  • Trained new staff on proper serving techniques and customer service standards.
  • Maintained cleanliness of dining area throughout shift.
  • Operated cash register accurately when handling transactions from customers.
  • Responded promptly to customer inquiries about menu items or services offered.
  • Performed opening and closing duties, including restocking items and cleaning work area.

Salesperson

pawplus pet store
Richmond, British Columbia
07.2022 - 02.2024
  • Assisted customers in selecting products for their pets.
  • Managed inventory levels and restocked shelves as needed.
  • Provided information on pet care and product usage to clients.
  • Developed key customer relationships to increase sales.
  • Analyzed customer feedback to identify areas of improvement in product offerings.

Store Manager

pinky floy
Richmond, British Columbia
10.2019 - 12.2023
  • Managed inventory levels and conducted regular stock audits.
  • Trained and mentored staff on customer service best practices.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Created weekly work schedules for store personnel.

Restaurant Waiter

0755 Restaurant
Richmond, Ontario
12.2015 - 05.2016
  • Served food and beverages efficiently while maintaining cleanliness standards.
  • Assisted in setting up and clearing tables for optimal dining flow.
  • Maintained knowledge of menu items to effectively answer guest questions.
  • Processed payments using point-of-sale systems efficiently and accurately.

Education

Associate of Arts - General Study

Kwantlen Polytechnic University
Richmond, BC
06-2022

Skills

  • Customer service
  • Sales transactions
  • Product demonstrations
  • Inventory management
  • Point-of-sale systems
  • Customer relationship management
  • Appointment scheduling

Languages

English
Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual

Timeline

Salesperson

pawda pet supply
03.2025 - Current

Salesperson

pawplus pet store
07.2022 - 02.2024

Store Manager

pinky floy
10.2019 - 12.2023

Front of House Staff Member

meet fresh dessert
10.2017 - 02.2025

Restaurant Waiter

0755 Restaurant
12.2015 - 05.2016

Associate of Arts - General Study

Kwantlen Polytechnic University

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Xiaotong Xie