Xiaotong Xie
Richmond,BC
Summary
Dynamic professional with extensive experience in retail and customer service. Demonstrated success in managing sales and supporting daily operations with precision and a positive demeanor. Adaptable and eager to learn new skills, consistently recognized for reliability and efficiency. Strong team player committed to enhancing customer experiences and operational effectiveness.
Overview
10
10
years of professional experience
Work History
Salesperson
pawda pet supply
Vancouver, British Columbia
2025.03 - Current
- Scheduled appointments for clients using advanced scheduling software.
- Managed incoming calls, directing inquiries to appropriate departments or staff.
- Assisted customers in selecting products for their pets.
- Managed inventory levels and restocked shelves as needed.
- Demonstrated product features and benefits to potential buyers.
- Processed sales transactions efficiently using point-of-sale systems.
- Provided information on pet care and product usage to clients.
- Developed key customer relationships to increase sales.
Front of House Staff Member
meet fresh dessert
Richmond, Ontario
2017.10 - 2025.02
- Maintained cleanliness and organization of dessert display and serving area.
- Delivered exceptional dessert service to enhance guest dining experiences.
- Collaborated with kitchen staff to ensure timely dessert preparation and delivery.
- Trained new staff on proper serving techniques and customer service standards.
- Maintained cleanliness of dining area throughout shift.
- Operated cash register accurately when handling transactions from customers.
- Responded promptly to customer inquiries about menu items or services offered.
- Performed opening and closing duties, including restocking items and cleaning work area.
Salesperson
pawplus pet store
Richmond, British Columbia
2022.07 - 2024.02
- Assisted customers in selecting products for their pets.
- Managed inventory levels and restocked shelves as needed.
- Provided information on pet care and product usage to clients.
- Developed key customer relationships to increase sales.
- Analyzed customer feedback to identify areas of improvement in product offerings.
Store Manager
pinky floy
Richmond, British Columbia
2019.10 - 2023.12
- Managed inventory levels and conducted regular stock audits.
- Trained and mentored staff on customer service best practices.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
Restaurant Waiter
0755 Restaurant
Richmond, Ontario
2015.12 - 2016.05
- Served food and beverages efficiently while maintaining cleanliness standards.
- Assisted in setting up and clearing tables for optimal dining flow.
- Maintained knowledge of menu items to effectively answer guest questions.
- Processed payments using point-of-sale systems efficiently and accurately.
Education
Associate of Arts - General Study
Kwantlen Polytechnic University
Richmond, BC2022-06
Skills
- Customer service
- Sales transactions
- Product demonstrations
- Inventory management
- Point-of-sale systems
- Customer relationship management
- Appointment scheduling
Languages
English
Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Timeline
Salesperson
pawda pet supply
2025.03 - Current
Salesperson
pawplus pet store
2022.07 - 2024.02
Store Manager
pinky floy
2019.10 - 2023.12
Front of House Staff Member
meet fresh dessert
2017.10 - 2025.02
Restaurant Waiter
0755 Restaurant
2015.12 - 2016.05
Associate of Arts - General Study
Kwantlen Polytechnic University