LILLY LEI
Sacramento,CA
Summary
Motivated Human Resources and Organizational Behavior major with a strong foundation in customer relations, data organization, and administrative support. Recognized for delivering excellent service and maintaining accuracy in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service & Residency Student Assistant
Sacramento State
02.2024 - Current
- Communicate with students and the general public regarding admissions, placement exams, housing, financial assistance, and student life in a clear and concise manner
- Supported faculty in administrative tasks, enhancing workflow efficiency and communication
- Assist with Residency determinations by organizing student information and responding to emails
- Trained new student assistants on operational procedures, fostering teamwork and consistency.
- Accessing and reviewing Level 1 data via various university databases
- Maintain accurate records of all communications completed during the shift
Ticket Office Student Assistant
Hornet Ticket Office
09.2023 - 03.2024
- Assisted in ticket sales and event management processes to enhance customer experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient service delivery.
- Conducted data entry and maintained databases, ensuring up-to-date records of ticket transactions.
Cashier
L&L Hawaiian Barbecue
Sacramento, CA
06.2023 - 08.2023
- Maintained accuracy in cash handling through drawer balancing, drawer drops, and deposit documentation
- Trained new cashiers in POS systems, customer service, and company policies
- Provided exceptional service, resolving customer concerns quickly
Cashier
Chibi Chibi/Sweet Choice
Sacramento, CA
06.2021 - 08.2023
- Processed customer transactions accurately using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Science - Management of Human Resources
California State University, Sacramento
Sacramento, CA05-2026
John F. Kennedy High School -
John F. Kennedy High School
Sacramento, CA06.2022
Skills
- Data organization
- Administrative tasks
- Faculty support
- Customer Service
- Organizational
- Leadership qualities
Timeline
Customer Service & Residency Student Assistant
Sacramento State
02.2024 - Current
Ticket Office Student Assistant
Hornet Ticket Office
09.2023 - 03.2024
Cashier
L&L Hawaiian Barbecue
06.2023 - 08.2023
Cashier
Chibi Chibi/Sweet Choice
06.2021 - 08.2023
Bachelor of Science - Management of Human Resources
California State University, Sacramento
John F. Kennedy High School -
John F. Kennedy High School
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