Xiaoqing (Chris) Luo
Markham
Summary
With a diverse background in customer service roles including serving, front desk management, and sales, I have developed invaluable skills in interpersonal communication, problem-solving, and effective communication. Currently pursuing a degree in Environmental Technician at Centennial College, I am expanding my knowledge in environmental science and technology, specifically lab techniques and data analysis. By combining my practical expertise with academic knowledge, I am enthusiastic about making meaningful contributions to environmental projects and the field of biotechnology.
Overview
2
2
years of professional experience
Work History
Front Desk
Lee's Badminton Club
08.2024 - Current
- Maintain accurate records and assist in data entry, including tracking equipment usage and facility needs.
- Manage the daily operations of the front desk and maintain smooth communication with customers and colleagues.
- Supported office staff and operational requirements with administrative tasks.
- Accomplished multiple tasks within established timeframes.
Sales Advisor
WuKong Chinese
12.2022 - 07.2023
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Negotiated contracts with clients and developed relationships with key personnel.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Restaurant Waiter
Shanghai Style Restaurant
02.2023 - 04.2023
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Actively communicate with costumers resolve issues.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
College Diploma - Environmental Technology
Centennial College
04.2026
Skills
- Research and analysis
- Record preparation
- Laboratory skills
- Soil testing
- Teamwork orientation
- Cell culture and isolation
- Equipment Use
- Field data collection
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Front Desk
Lee's Badminton Club
08.2024 - Current
Restaurant Waiter
Shanghai Style Restaurant
02.2023 - 04.2023
Sales Advisor
WuKong Chinese
12.2022 - 07.2023
College Diploma - Environmental Technology
Centennial College
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