XIAONING ( MICHELLE) GONG
Moncton,NB
Summary
Dynamic leader and former Shop Owner at Golden Wind Office Furniture Co., Ltd, adept in financial management and fostering customer relationships. Excelled in boosting revenue through strategic marketing and pricing strategies, while ensuring high satisfaction levels through exceptional service. Skilled in business development and staff training, consistently achieving store goals with a results-driven approach.
Overview
19
19
years of professional experience
Work History
Shop Owner
Golden Wind Office Furniture Co.,ltd
2004.09 - 2024.01
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Complied with legal requirements and set up surveillance measures to secure merchandise.
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
- Managed day-to-day business operations.
Education
No Degree - Management And Leadership
University of Toronto
Toronto, ONNo Degree - English As A Second Language
George Brown College
Toronto, ONAssociate of Science - Accounting Studies
Shenyang Gold Institute
Shenyang China05.1999
Skills
- Networking and partnerships
- Pricing strategy
- Business Operations
- Marketing experience
- Store maintenance
- Staff hiring and training
- Customer service expertise
- Marketing expertise
- Community Engagement
- Sales strategy development
- Shipment Tracking
- Tax and legal compliance
- Financial management expertise
- Employee Scheduling
- Sales proficiency
- Customer Relations
- Financial Management
- Staff hiring
- Business Development
- Small business operations
- Willing to Learn
- New Employee Training
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Shop Owner
Golden Wind Office Furniture Co.,ltd
2004.09 - 2024.01
No Degree - Management And Leadership
University of Toronto
No Degree - English As A Second Language
George Brown College
Associate of Science - Accounting Studies
Shenyang Gold Institute
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