A proactive self-starter who always takes initiative and has collaborative working style with strong interpersonal skills
Strong sense of responsibility, superior attention to detail, good at time management, be efficient in a fast-paced environment
Excellent in organizing and optimizing multiple projects at the same time
Software Skills:
Proficient programming and data analysis skills in Java and Language C
Expert user of Excel or Google sheets (pivot tables, vlookups, etc), Microsoft Word, Outlook, and PowerPoint
Problem-solving Skills:
Great organizational competence to deliver effective and beneficial solutions
Both result and detail oriented, highly organized, and self-motivated about day-to-day work
Interpersonal Skills:
High level of adaptability and autonomy on fast-paced and competitive working environment
Strong relation-building skills and communication skills to interact with teammates, sponsors, and students
Open and collaborative, willing to learn from others and share the opinions
High sense of personal responsibility in teamwork
Language Skills:
Fluent speaking and competent writing skills in English and Mandarin (native)
Overview
8
8
years of professional experience
Work History
E-Commerce Operation Assistant
Foodyworld (e-commerce)
Toronto, ON
01.2023 - Current
Responsible for the weekly special offer sections, selected the promoted product, assisted and implemented the website information update , operated the special product activities
Managed online product catalog, including product descriptions, promotional images materials making, pricing update, and stock management
Optimized the E-commerce website content, presented all the digital product catalog in the most accurate and consistent way to attract customers
Planned routine operations and special projects under direction of operations manager.
Cooperated with the E-Commerce department colleagues and communicated to other market's department, analyzed the data for better development
Assisted management in making important decisions by collecting, organizing and modeling data
Offered input on key decisions and strategic plans, evaluating ongoing program data
Marketing Coordinator
Shenzhen Maihuolang Information Technology Co. Ltd
, China
07.2018 - 01.2020
Developed brand marketing plan strategies to increase brand awareness.
Proposed internal and external ideas and initiatives to help promote general awareness of company brand.
Created product promotion plans and marketing initiatives to increase brand awareness.
Oversaw social media accounts for diverse range of clients and implemented successful strategies to drive activity.
Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
Partnered with marketing teammates and other stakeholders to build and launch marketing programs.
Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram.
Evaluated marketing personnel and offered constructive feedback on ways to improve.
Assessed projects against budgets and timelines, keeping team and assignments on task.
Customer Service Representative
Bank of China
, China
06.2017 - 02.2018
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Educated customers on special pricing opportunities and company offerings.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
MBA - Master of Business Administration
Cape Breton University
Nova Scotia, Canada
Bachelor of Science - Electronic Commerce (E-Commerce)
Henan University
China
VENTURE EXPERIENCE
1st China College Students' ‘Internet Plus' Innovation and Venture Competition,national third prize
Established the Second Generation of Agricultural companies, an entrepreneurial project with a team of 7 people, with its own app and website, used to sell agricultural products and broaden sales channels. After the start of operation, there are 10+ orders every day, which can maintain the normal operation of the company
Timeline
E-Commerce Operation Assistant
Foodyworld (e-commerce)
01.2023 - Current
Marketing Coordinator
Shenzhen Maihuolang Information Technology Co. Ltd
07.2018 - 01.2020
Customer Service Representative
Bank of China
06.2017 - 02.2018
MBA - Master of Business Administration
Cape Breton University
Bachelor of Science - Electronic Commerce (E-Commerce)