Summary
Overview
Work History
Education
VENTURE EXPERIENCE
Timeline
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Xiaonan(Iris) Wang

Toronto,Ontario

Summary

  • A proactive self-starter who always takes initiative and has collaborative working style with strong interpersonal skills
  • Strong sense of responsibility, superior attention to detail, good at time management, be efficient in a fast-paced environment
  • Excellent in organizing and optimizing multiple projects at the same time

Software Skills:

  • Proficient programming and data analysis skills in Java and Language C
  • Expert user of Excel or Google sheets (pivot tables, vlookups, etc), Microsoft Word, Outlook, and PowerPoint

Problem-solving Skills:

  • Great organizational competence to deliver effective and beneficial solutions
  • Both result and detail oriented, highly organized, and self-motivated about day-to-day work

Interpersonal Skills:

  • High level of adaptability and autonomy on fast-paced and competitive working environment
  • Strong relation-building skills and communication skills to interact with teammates, sponsors, and students
  • Open and collaborative, willing to learn from others and share the opinions
  • High sense of personal responsibility in teamwork

Language Skills:

  • Fluent speaking and competent writing skills in English and Mandarin (native)

Overview

8
8
years of professional experience

Work History

E-Commerce Operation Assistant

Foodyworld (e-commerce)
Toronto, ON
01.2023 - Current
  • Responsible for the weekly special offer sections, selected the promoted product, assisted and implemented the website information update , operated the special product activities
  • Managed online product catalog, including product descriptions, promotional images materials making, pricing update, and stock management
  • Optimized the E-commerce website content, presented all the digital product catalog in the most accurate and consistent way to attract customers
  • Planned routine operations and special projects under direction of operations manager.
  • Cooperated with the E-Commerce department colleagues and communicated to other market's department, analyzed the data for better development
  • Assisted management in making important decisions by collecting, organizing and modeling data
  • Offered input on key decisions and strategic plans, evaluating ongoing program data

Marketing Coordinator

Shenzhen Maihuolang Information Technology Co. Ltd
, China
07.2018 - 01.2020
  • Developed brand marketing plan strategies to increase brand awareness.
  • Proposed internal and external ideas and initiatives to help promote general awareness of company brand.
  • Created product promotion plans and marketing initiatives to increase brand awareness.
  • Oversaw social media accounts for diverse range of clients and implemented successful strategies to drive activity.
  • Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
  • Partnered with marketing teammates and other stakeholders to build and launch marketing programs.
  • Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram.
  • Evaluated marketing personnel and offered constructive feedback on ways to improve.
  • Assessed projects against budgets and timelines, keeping team and assignments on task.

Customer Service Representative

Bank of China
, China
06.2017 - 02.2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Education

MBA - Master of Business Administration

Cape Breton University
Nova Scotia, Canada

Bachelor of Science - Electronic Commerce (E-Commerce)

Henan University
China

VENTURE EXPERIENCE

1st China College Students' ‘Internet Plus' Innovation and Venture Competition,national third prize

  • Established the Second Generation of Agricultural companies, an entrepreneurial project with a team of 7 people, with its own app and website, used to sell agricultural products and broaden sales channels. After the start of operation, there are 10+ orders every day, which can maintain the normal operation of the company

Timeline

E-Commerce Operation Assistant

Foodyworld (e-commerce)
01.2023 - Current

Marketing Coordinator

Shenzhen Maihuolang Information Technology Co. Ltd
07.2018 - 01.2020

Customer Service Representative

Bank of China
06.2017 - 02.2018

MBA - Master of Business Administration

Cape Breton University

Bachelor of Science - Electronic Commerce (E-Commerce)

Henan University
Xiaonan(Iris) Wang