Xiaomin Kong
Winnipeg,MB
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
14
14
years of professional experience
Work History
Account Manager
Bank Of Ningbo
06.2021 - 03.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
Account Manager - B2B Business Development
Kunshan Rural Commercial Bank
04.2010 - 04.2021
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Prepared sales presentations for clients showing success and credibility of products.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Teller
China Construction Bank
06.2009 - 04.2010
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Bachelor of Management - Financial Management(Account And Audit)
Huaiyin Teachers' College
Huaian, China07.2009
Skills
- Contract Negotiation
- Converting Leads
- Schedule Management
- Data Analytics
- Customer Service
- Client Relationship Management
- Customer Training
- Report Writing
- Complaint Management
- Team Training
- Client Relationship Building
- Teamwork and Collaboration
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets, and expense reports for monthly review.
- Supervised team of 10 staff members.
- Documented and resolved Loan fraud which led to avoiding the bank loss of $17,000,000.
- The best newcomer award in Bank Of Ningbo
Languages
English
Limited Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Account Manager
Bank Of Ningbo
06.2021 - 03.2023
Account Manager - B2B Business Development
Kunshan Rural Commercial Bank
04.2010 - 04.2021
Teller
China Construction Bank
06.2009 - 04.2010
Bachelor of Management - Financial Management(Account And Audit)
Huaiyin Teachers' College
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