XIAO LIN KATHY WU
Vancouver
Summary
Proven Senior Mortgage Specialist and Commercial Account Manager at RBC Royal Bank, adept in deal closing and superior customer service. Excelled in client acquisition, leveraging strong analytical skills and relationship management to exceed expectations. Achieved significant reductions in documentation errors and expanded business networks, demonstrating a focused goal orientation and brand awareness.
Professional mortgage specialist with deep knowledge of loan origination, underwriting, and risk assessment. Combines financial acumen with strong focus on compliance and customer service. Known for team collaboration and adaptability, consistently delivering results in dynamic environments. Adept at problem-solving, client communication, and navigating complex financial regulations.
Overview
23
23
years of professional experience
Work History
Senior Mortgage Specialist
RBC ROYAL BANK
09.2013 - Current
- Originate mortgage applications by analyzing and packaging loan documents for submission for approval.
- Resolve complex loan issues by working closely with clients to gather necessary documentation and mitigate potential roadblocks in the approval process.
- Collaborate with underwriters to expedite loan decisions, successfully meeting clients'' needs and expectations.
- Reduce errors in mortgage documentation through meticulous attention to detail and thorough reviews of loan packages.
- Develop external and internal COI network for new mortgage businesses.
COMMERCIAL ACCOUNT MANAGER
RBC ROYAL BANK
08.2002 - 09.2013
- Prepared customer presentations and demonstrations of products to solicit new business.
- Managed client risk exposure and coordinated services for development, retention and rounding of accounts.
- Solicited new loan, deposit and investment business through referrals and member inquiries.
- Provided exceptional customer service, addressing concerns promptly and maintaining open lines of communication with clients.
- Conducted regular account reviews with clients to assess their current needs, discuss potential concerns, and identify opportunities for additional business.
Education
MBA - FINANCE
YORK UNIVERSITY
05-2002
Skills
- Deal closing
- Superior customer service
- Brand awareness
- Client acquisition
- Relationship management
- Strong analytical skills
Timeline
Senior Mortgage Specialist
RBC ROYAL BANK
09.2013 - Current
COMMERCIAL ACCOUNT MANAGER
RBC ROYAL BANK
08.2002 - 09.2013
MBA - FINANCE
YORK UNIVERSITY
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