Summary
Overview
Work History
Education
Skills
References
Timeline
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Xiaojing(Jin) Wu

North Vancouver,BC

Summary

To obtain a position as an Sales Consultant; bring great sales skill, ability to work with people in the best possible ways for providing a memorable customer service and achieving company performance goals.

Overview

11
11
years of professional experience

Work History

Sales Consultant

Holt Renfrew
Vancouver, BC
04.2021 - 02.2024
  • One of the top performances in the Men’s wear department.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.

Assistant Branch Manager

Enterprise Holdings
08.2017 - 01.2021
  • Acting Branch Manager at one of the flagship locations of the world's largest transportation provider; reporting directly to the Area Manager.
  • Brought growth at the Branch level by adding more business accounts to the company (Body Shops and Dealerships) by offering competitive pricing and promising exceptional customer service.
  • Provided training to team to generate leads and coached them on marketing calls which played a very big role in providing growth at branch level.
  • Communicated audit results to upper management through written reports and oral presentations.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Train, Motivate, Review and Coach employees to sell optional insurance, vehicle features and benefits, fuel options and upsell customers to nicer vehicles.

Sales&Leasing Consultant

Mercedes-Benz
09.2015 - 09.2017
  • Provide memorable experiences for the worldly clientele, and the same time driving the sale performance to reach to the company goal.
  • Ensuring to build long lasting relationships which would be maintained through the usage of our in house clienteling tools and systems.
  • Entrepreneurial minded individuals with a passion for engaging a diverse client base in order develop & drive a growing clienteling business across multiple product categories.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Developed and maintained courteous and effective working relationships.
  • Exceeded goals through effective task prioritization and great work ethic.

Sales Lead

ROOTS CANADA
06.2013 - 08.2015
  • Top sales of the team Roots Metrotown.
  • Leaded sales team to achieve and maintain store sales and service goals and standards.
  • Leaded the team to make the new record of $2 million in the year of 2014.
  • Organized products on racks and displays with focus on visual appeal and brand standards.
  • Analyzed and properly processed product returns, assisting customers with other selections as needed.
  • Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.
  • Collaborated with team to complete store maintenance, stocking, merchandising and upkeep.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Processed payments by check, cash, debit and credit and maintained accurate drawers.

Education

Bachelor - General Business

University Of Northern British Columbia
Prince George, BC

Skills

  • Strong deal closer
  • I am patient and reliable with the public, co-workers and supervisors
  • I am highly experienced in performing heavy manual tasks for extended periods of time
  • Ability to understand the needs of the customer
  • Ability to build buy-in to an idea, a decision, an action, a product, or service
  • Microsoft Outlook, Word and Excel
  • A product, or service Effective problem solver
  • Understand, speak and write fluent English, Chinese and a little Japanese
  • Won 2nd place at The British Columbia Japanese Speech Contest on March 1st 2014

References

Elaine Cheng (General Manager Of Roots Robson)

1 (604)-720-0208 (Cell phone number)

1 (604) 683-4305 (Store number)

Jack Liu (Area Manager Enterprise Holding of City Richmond)

1 (778)-929-0068 (Cell phone number)

1 (604) 278-1223 (office number)

Timeline

Sales Consultant

Holt Renfrew
04.2021 - 02.2024

Assistant Branch Manager

Enterprise Holdings
08.2017 - 01.2021

Sales&Leasing Consultant

Mercedes-Benz
09.2015 - 09.2017

Sales Lead

ROOTS CANADA
06.2013 - 08.2015

Bachelor - General Business

University Of Northern British Columbia
Xiaojing(Jin) Wu