Xiaojing(Jin) Wu
North Vancouver,BC
Summary
To obtain a position as an Sales Consultant; bring great sales skill, ability to work with people in the best possible ways for providing a memorable customer service and achieving company performance goals.
Overview
11
11
years of professional experience
Work History
Sales Consultant
Holt Renfrew
Vancouver, BC
04.2021 - 02.2024
- One of the top performances in the Men’s wear department.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Assistant Branch Manager
Enterprise Holdings
08.2017 - 01.2021
- Acting Branch Manager at one of the flagship locations of the world's largest transportation provider; reporting directly to the Area Manager.
- Brought growth at the Branch level by adding more business accounts to the company (Body Shops and Dealerships) by offering competitive pricing and promising exceptional customer service.
- Provided training to team to generate leads and coached them on marketing calls which played a very big role in providing growth at branch level.
- Communicated audit results to upper management through written reports and oral presentations.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Train, Motivate, Review and Coach employees to sell optional insurance, vehicle features and benefits, fuel options and upsell customers to nicer vehicles.
Sales&Leasing Consultant
Mercedes-Benz
09.2015 - 09.2017
- Provide memorable experiences for the worldly clientele, and the same time driving the sale performance to reach to the company goal.
- Ensuring to build long lasting relationships which would be maintained through the usage of our in house clienteling tools and systems.
- Entrepreneurial minded individuals with a passion for engaging a diverse client base in order develop & drive a growing clienteling business across multiple product categories.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
Sales Lead
ROOTS CANADA
06.2013 - 08.2015
- Top sales of the team Roots Metrotown.
- Leaded sales team to achieve and maintain store sales and service goals and standards.
- Leaded the team to make the new record of $2 million in the year of 2014.
- Organized products on racks and displays with focus on visual appeal and brand standards.
- Analyzed and properly processed product returns, assisting customers with other selections as needed.
- Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.
- Collaborated with team to complete store maintenance, stocking, merchandising and upkeep.
- Helped customers with questions, problems and complaints in person and via telephone.
- Processed payments by check, cash, debit and credit and maintained accurate drawers.
Education
Bachelor - General Business
University Of Northern British Columbia
Prince George, BCSkills
- Strong deal closer
- I am patient and reliable with the public, co-workers and supervisors
- I am highly experienced in performing heavy manual tasks for extended periods of time
- Ability to understand the needs of the customer
- Ability to build buy-in to an idea, a decision, an action, a product, or service
- Microsoft Outlook, Word and Excel
- A product, or service Effective problem solver
- Understand, speak and write fluent English, Chinese and a little Japanese
- Won 2nd place at The British Columbia Japanese Speech Contest on March 1st 2014
References
Elaine Cheng (General Manager Of Roots Robson)
1 (604)-720-0208 (Cell phone number)
1 (604) 683-4305 (Store number)
Jack Liu (Area Manager Enterprise Holding of City Richmond)
1 (778)-929-0068 (Cell phone number)
1 (604) 278-1223 (office number)
Timeline
Sales Consultant
Holt Renfrew
04.2021 - 02.2024
Assistant Branch Manager
Enterprise Holdings
08.2017 - 01.2021
Sales&Leasing Consultant
Mercedes-Benz
09.2015 - 09.2017
Sales Lead
ROOTS CANADA
06.2013 - 08.2015
Bachelor - General Business
University Of Northern British Columbia