Xiaohan Tang
Fredericton,NB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cook
Fenty Convenient Store, Blue Canoe Restaurant
2022.03 - 2024.07
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Clerk, Cashier
Airport Inn& Irving Yohan Convenient Store
2021.01 - 2022.03
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
English Teacher
Beilinda English School
2018.10 - 2019.10
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Outlet Supervisor
The Shanghai Edition By Marriot
2018.03 - 2018.10
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Answered questions about store policies and addressed customer concerns.
- Supervised and effectively trained 20 employees to decrease process lags and boost productivity.
- Promoted business strategy by implementing improvements based on guest feedback.
- Supervised and effectively trained [Number] employees to decrease process lags and boost productivity.
Outlet Team Leader
Woldorf Astoria By Hilton
2016.07 - 2018.03
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
BBA - International Hotel Management
Guizhou Normal University
Guiyang,China06.2017
Skills
- Customer Service
- Cooking
- Cleaning and organization
- Food handling
- Student Motivation
- Problem-solving skills
- Student Support
- Customer Satisfaction
- Store operations
- Health and safety compliance
- Cash Handling Accuracy
- Staff Management
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Cook
Fenty Convenient Store, Blue Canoe Restaurant
2022.03 - 2024.07
Clerk, Cashier
Airport Inn& Irving Yohan Convenient Store
2021.01 - 2022.03
English Teacher
Beilinda English School
2018.10 - 2019.10
Outlet Supervisor
The Shanghai Edition By Marriot
2018.03 - 2018.10
Outlet Team Leader
Woldorf Astoria By Hilton
2016.07 - 2018.03
BBA - International Hotel Management
Guizhou Normal University
- Certified [Job Title], [Company Name] - [Timeframe]
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