Highly communicative Payroll/Benefits Assistant offering 6+ years of experience in maintaining payroll and benefits information. In-depth knowledge of Colleague, Employee Health Plan, Municipal Pension Plan, and College Pension Plan.
• Hire and train Payroll/Benefits Assistants for Benefits and Payroll processing;
• Supervision of up to 5 Payroll/Benefits Assistants;
• Demonstrate and mentor for service excellence and to meet Payroll and Benefits department goals; proactively monitor and prioritize workload to meet deadlines;
• Provide ongoing advice, guidance and clarification to staff to ensure accuracy of work and service quality;
• Review changes in collective agreements, communicate with benefits providers as applicable ensuring updates to benefit handbooks and other information occur;
• Collaboration with HR regarding complicated cases, benefits eligibility;
• Benefits primum annual rate updates, union and management salary increases and retros;
• College Pension and Municipal Pension administration: EITRs, Purchase of Services, Payroll reporting, LTD start & Stop, LTD confirmation;
• Payroll and benefits accounts reconciliations;
• Resolve issues and inquiries from employees regarding benefits and deductions through telephone, email, and in-person interactions;
• Provide data and analysis for audit, year-end purposes, and other activities at the request of mangers;
• Filling in Payroll Coordinator duties from November 2023 to February 2024.
• Review and reconcile monthly benefits costs and payments to the financial accounts;
• Resolve issues and inquiries from employees regarding benefits and deductions through telephone, email, and in-person interactions;
• Observe strict procedures to maintain data and employees confidentiality;ensuring comprehensive controls exist and are operational for accurate, secure records and applicable compliance to reduce risk to the organization;
• Ensure benefits data quality meets reporting and accountability requirements and standards;
• Liaise with the College's benefits carrier(s) and pension provider(s) to set-up information sessions, ensure that employee queries/concerns are resolved;
• At the request of Payroll and Benefits Manager, Labour Relations, or others partners, collect data from Colleague or from external sources, generate statistical reports, analyze and interpret reports;
• Coordinate the processing of benefit transactions and payment of invoices to carriers/providers and related report production; problem solve, and communicate information, and new process implementations within the department, college areas and, if applicable, external agencies,
• Liaise with the Director; Coordinator, Payroll Operations; and Human Resources to ensure staffing matters related to collective agreements and college policies are handled appropriately and consistently;
• Provide data and analysis for audit, year-end purposes, and other activities at the request of supervisor;
• Participate in the on-going analysis regarding utilization, costs, and other factors (such as plan design, forecast trends, long term disability validation, etc) to provide options and recommendations to help assure maximum coverage at the least possible cost to the College and employee. Includes preparing/summarizing benefit information, statistical/census data, annual financial statement data, as needed;
• Prepare related budgetary recommendations and assist in the monitoring, verifying and reconciling of applicable budgeted funds.
Payroll Compliance Practitioner
March 2021 to Present