Xiao Hu

• Track loads to ensure on-time pickup and delivery requirements are met or exceeded
• Assist in trouble-shooting carrier specific issues from the point of booking until completion
• Provide and support tracking requirements for clients
• Ensure all carriers are communicated with professionally

• Answer telephone tax return related enquiry for taxpayer and make identification changes. Provision of information to individuals, and their representatives on tax matters and related programs administered by the Agency to support program delivery and foster voluntary compliance.

• Assist with MY CRA online service: educate taxpayers by providing information and promoting available services.

• Monitor and respond to a variety of emails by Outlook from agents, clients, carriers, CBSA (Canadian Border Services Agency), and other stakeholders on various topics such as import/export questions, information gathering, and shipment updates.

• Performed data entry and office administration work to ensure that all data processes were correctly recorded and stored.

• Prepare documents by Word and Excel for customers, such as collecting signature documents and payments.

• Submit e-manifest to the CBSA in order to obtain customs clearance and follow the necessary procedures to complete handling international shipments.

• Arrange deliveries of goods at destinations as clients required. Coordinating pickups and drop-offs with trucking companies and ensuring the delivery process is on time.

• Responsible for Accounts Payable and Accounts Receivable for clients and agents. Arrange payment or other charges to carriers, trucking companies and warehouses.

• Providing immediate support to customers, restaurants, and drivers via both telephone and instant messaging
• Recognized as one of the top performers of the company and is responsible formoderating over forty company group channels alongside the departments’ directors and key stakeholders.
• Provide support to over 8700 drivers and escalate issues to correct department representatives

• Assist manager in leading team members. Provide guidance and assistance in training of new staff

• Provide excellent customer service, take orders, serve dishes, and answer questions regarding the menu.

• Responsible for procedures with cash handling and daily cash balance reports.

• Strong ability to multi-task and prioritize assignments in a fast-paced environment.