Xiao Dong
Toronto,ON
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
FIDO
Markham, ON
01.2021 - 12.2024
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Surpassed sales goals through implementation of successful marketing strategies.
Administrative Assistant
O'Keno
Hamilton, ON
12.2018 - 07.2024
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Administrative Assistant/Sales Associate
TYS International Consulting Corp
North York, ON
01.2022 - 01.2024
- Scheduled appointments, meetings and events for management staff.
- Provided secretarial and office management support while building cooperative working relationships.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Wrote using client's personal verbiage and reading level, creating more appealing messages.
- Analyzed competitors' activities on different platforms for benchmarking purposes.
Education
GED -
Mohawk College of Applied Arts And Technology
Hamilton, ON12-2021
BBA - Business Administration
Yorkville University
North YorkSkills
- Paperwork Processing
- Complaint Resolution
- Call Management
- Scheduling
- Product Knowledge
- Consultative Sales
- Data Entry
- Inbound and Outbound Calling
- Meeting Planning
- Check Processing
- Mail Handling
- Clerical Support
- Team Work
- Minute taking
Languages
English
Full Professional
Mandarin
Native/ Bilingual
Timeline
Administrative Assistant/Sales Associate
TYS International Consulting Corp
01.2022 - 01.2024
Customer Service Representative
FIDO
01.2021 - 12.2024
Administrative Assistant
O'Keno
12.2018 - 07.2024
GED -
Mohawk College of Applied Arts And Technology
BBA - Business Administration
Yorkville University
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