Xiangdi(Kirsten) Mei
St. Catharines
Overview
3
3
years of professional experience
Work History
Marketing Assistant
Brock Tutorial
09.2023 - 04.2024
- Distributed promotional leaflets to enhance brand visibility.
- Engaged with potential customers to provide information about products and promotions.
Hiking Guide Assistant
Guiyang Yuanxing Outdoor
06.2022 - 08.2022
- Developed hiking itineraries, managed budget efficiently and organized teams.
- Handled emergencies and resolved trail-related issues.
Server
Other River Cafe
02.2022 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Associate
China Railway First Group First Construction Co., Ltd.
09.2021 - 12.2021
- Assumed responsibility for daily, one - on - one interactions with customers, gaining direct insights into their needs, and delivering timely feedback on any concerns or issues raised.
- Communicated with several small and medium- sized engineering firms to discuss budget- related issues when preparing project bids.
Education
Honours Bachelor of Accounting -
Brock University, Goodman School of Business
St. Catharines, ON04.2025
Skills
- Proficiencies: Sage Accounting, Microsoft Office 365: Word, Excel, Power BI & PowerPoint, Video Editing
- Fluent in English & Mandarin
- Customer Engagement
- Social Media Platforms
- Organization, prioritizing, and multi-tasking
- Customer Service
School Experience
- Competition-Business case analyses competition held by Goodman Consulting Association. Received the second prize. On my team, I was responsible for conducting business analysis to support the company’s future planning and enhance customer engagement.
- Club-Engaged actively in the Model United Nations club, which contributed significantly to the enhancement of public speaking, negotiation, information comprehension, and teamwork abilities.
- Focus Club Participant-Facilitated the integration of new students into the community by fostering connections and a sense of belonging.
Volunteer Experience
Bayridge Secondary School, Teacher Assistant, 09/2019-05/2020
Assisted teachers in tutoring students in Chinese language. Graded homework assignments. Maintained communication with parents regarding student progress, seek feedback and input from parents through meetings.
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Marketing Assistant
Brock Tutorial
09.2023 - 04.2024
Hiking Guide Assistant
Guiyang Yuanxing Outdoor
06.2022 - 08.2022
Server
Other River Cafe
02.2022 - 06.2022
Customer Service Associate
China Railway First Group First Construction Co., Ltd.
09.2021 - 12.2021
Honours Bachelor of Accounting -
Brock University, Goodman School of Business
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