Xhuljeta Koci

During the time I was working at the Copper kettle restaurant I was responsible for supervising, coordinating and scheduling the activities of the staff who prepare, portion and serve food. My primary responsibility is to ensure a smooth dining experience for customers. This includes timely attention to customers, seating, food and beverage delivery and ensuring prompt attention to customers by junior staff on site. I was preparing food order summaries to cooks according to requests from customers, maintain records of stock, sales and wastages, supervises the junior staff in job duties, sanitation and safety procedures.

I was also ensured that food and customer service meet quality control standards and ensures staff have full product knowledge.

• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Consulted with customers to assess needs and propose optimal solutions.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.