Xhoana Liti
Etobicoke,ON
Summary
Highly motivated professional with experience in safety, security, and public service. Trained in emergencies and handling difficult situations. Skilled at enforcing safety protocols and procedures, de-escalating conflicts and managing diverse populations. Seeking to utilize my strong judgement, situational awareness and commitment to the company.
Overview
5
5
years of professional experience
Work History
Fire Watch Contractor
Ivedha Inc.
Toronto, Ontario
04.2024 - Current
- Monitored fire alarm panels and performed fire watch duties
- Assisted Siemens technicians with smoke and heat detector inspections across multiple locations in Ontario
- Ensured compliance with safety regulations and site requirements
Flight Attendant
Porter Airlines
Toronto, Ontario
05.2023 - Current
- Trained in emergency procedures, CPR and First Aid
- Conducted safety briefings, cabin security checks, and pre-departure inspections
- Managed passenger conflicts, complaints, and medical situations with calm judgment and professionalism
- Maintained composure while de-escalating non-compliant behaviour
- Monitored passenger activity and reported safety/security concerns in accordance to airline procedures
Account Manager
Oracle Risk Management Services
Concord, Ontario
02.2021 - 04.2022
- Managed a portfolio of auto and home insurance accounts
- Collaborated closely with underwriters to evaluate coverage, policy terms and risk acceptance
- Processed agency-billed transactions, invoices, payments and bank information changes
- Maintained accurate and confidential client records
- Assessed risks and eligibility, managed policy renewals and remarked clients when required
- Trained new hires on the Account Manager position
Education
High School Diploma -
Father Henry Carr Catholic Secondary School
Toronto06-2015
Certifications -
First Aid & CPR Certification
Toronto, ON06-2023
Skills
- Decision-making under pressure
- Observation, attention to detail & situational awareness
- Time management
- Conflict resolution & de-escalation
- Effective communication & teamwork
- Adaptability in high-stress environments
- Customer service with professionalism
- Fluent in English and Albanian
References
References available upon request.
Timeline
Fire Watch Contractor
Ivedha Inc.
04.2024 - Current
Flight Attendant
Porter Airlines
05.2023 - Current
Account Manager
Oracle Risk Management Services
02.2021 - 04.2022
High School Diploma -
Father Henry Carr Catholic Secondary School
Certifications -
First Aid & CPR Certification