Xhensilda Zambaku
Montreal,QC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Luxury Reservation Consultant
Accor
Spain, Barcelona
05.2023 - 07.2024
- Offered guests knowledgeable recommendations on rooms and suites for any of the luxury brand's hotels located worldwide.
- Had authentic conversations while booking global travel experiences to luxury destinations.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently
- Answered incoming calls from customers regarding reservations or general enquiries.
- Organized and managed staff training programs to ensure efficient operations of the hospitality services.
Administrative Accounting Assistant
C.J.A.S Accounting Services
Montreal, QC
09.2020 - 04.2022
- Maintains financial records for corporate clients by analyzing balance sheets and general ledger accounts
- Reconcile bank statements by comparing transactions to the general ledger
- Assists in the day-to-day operations of the Finance Department, including filing, reporting, budget review, etc
- Managed filing system, entered data and completed other clerical tasks.
- Maintains accounting records and records, ensuring all files are current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Sales Representative
Boulangerie Première Moisson
Montreal, QC
10.2017 - 09.2020
- Filling counters according to commodity standards
- Participation in the maintenance of the dining room
- Records sales at the cash register
- Possession of general product knowledge
- Application of all First Harvest standards
- Regular supervision of Team Lead Advisor and/or Immediate Manager
- Customer Service
- Store opening/ closing
- Training for new employees as required.
Education
Diploma - Personal Training PCDI Canada, PCDI
Ashworth College
Personnel, Hamilton, Canada, ON05.2020
High school diploma -
Outremont Adult Education Centre
Montreal, QC07.2016
Certificate in Recognition of Perseverance - French Language
Centre D'éducation Des Adultes Outremont
Montréal, QC11.2015
English Language
120-hour Premier Online TEFL Course
Montreal, QCSkills
- Open-minded
- Dynamic
- Organized
- Curious - Versatile-Sense of listening
- Motivated for excellence
- Ability to learn new tasks and build strong client relationships
- Representation of the institution by professional and friendly behavior at all times
- Good communication
- Interpersonal organization
- Adaptability
- Team spirit
- Oral communication
- Reading comprehension
- Customer Service
- Microsoft Excel
- Microsoft Word
- Computer skills
- Accounts payable
- Accounts receivable
- Data entry
- Quickbooks
- Teams
- Time management
Languages
English
Full Professional
French
Full Professional
Greek
Native/ Bilingual
Albanian
Native/ Bilingual
Spanish
Professional
German
Limited
Timeline
Luxury Reservation Consultant
Accor
05.2023 - 07.2024
Administrative Accounting Assistant
C.J.A.S Accounting Services
09.2020 - 04.2022
Sales Representative
Boulangerie Première Moisson
10.2017 - 09.2020
Diploma - Personal Training PCDI Canada, PCDI
Ashworth College
High school diploma -
Outremont Adult Education Centre
Certificate in Recognition of Perseverance - French Language
Centre D'éducation Des Adultes Outremont
English Language
120-hour Premier Online TEFL Course
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