Xenia Moser
Langley,BC
Summary
Dynamic sales associate with a proven track record at West Elm, excelling in customer engagement and conflict resolution. Known for fostering teamwork and maintaining an organized environment, I leverage excellent communication and multitasking skills to enhance customer satisfaction and drive sales success. Committed to delivering exceptional service in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Homemaker
Self Employed
Langley, BC
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Uses critical thinking to break down problems, evaluate solutions and make decisions.
Sales Associate
West Elm
Vancouver, BC
09.2019 - 12.2019
- Elevated customer experience by fostering a friendly store atmosphere and addressing issues swiftly.
- Utilized conversational skills to discover individual customer needs.
- Organized store layout to enhance customer engagement.
Sales Associate
Urban Barn
West Vancouver, BC
06.2018 - 07.2019
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Facilitated customer inquiries regarding product location and availability.
- Maintained extensive product knowledge to consistently reach sales targets.
- Resolved customer conflicts professionally, enhancing overall customer retention.
Sales Associate
Old Navy
Kelowna, BC
10.2017 - 06.2018
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Processed POS transactions with precision, ensuring correct change and receipts.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Education
Associate of Arts - Interior Design
Center For Arts And Technology
Kelowna, BC2016
Advanced Fine Arts Diploma -
Carson Graham Secondary School
North Vancouver, BC2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Excellent communication
- Organizational skills
- Multitasking Abilities
- Calm under pressure
Languages
German
Native or Bilingual
Timeline
Homemaker
Self Employed
03.2023 - Current
Sales Associate
West Elm
09.2019 - 12.2019
Sales Associate
Urban Barn
06.2018 - 07.2019
Sales Associate
Old Navy
10.2017 - 06.2018
Associate of Arts - Interior Design
Center For Arts And Technology
Advanced Fine Arts Diploma -
Carson Graham Secondary School