XENA MEHAREY
London
Summary
Friendly receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
9
9
years of professional experience
Work History
Veterinary Receptionist
London Integrative Veterinary Services
2023.12 - Current
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
Veterinary Technician
Stoneybrook Animal Hospital
2022.08 - 2023.09
- Restrained animals to protect veterinarians from potential harm.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Collected patient biopsies and blood samples for laboratory analysis.
Housekeeping Attendant
Best Western Lamplighter Inn
2017.08 - 2022.10
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
Veterinary Assistant
East Middlesex Animal Hospital
2021.08 - 2022.04
- Provided customer support to clients, answering questions and addressing concerns.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Tim Hortons Team Member
Tim Hortons
2015.08 - 2016.10
- Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
- Prepared sandwiches, soups, salads and beverages using grill, microwave and steam tables to promote fresh and quality products.
Receptionist
Westmount Neighborhood Pet Clinic
2015.01 - 2016.05
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Diploma - Veterinary Technology
University of Guelph, Ridgetown Campus
Ridgetown, ON10.2022
High School Diploma -
London South Collegiate Institute
London, ON06.2015
Skills
- Time Management
- Problem Solving
- Attention to detail
- Teamwork
- Adaptability
- Customer and Client Relations
- PC Proficiency
Timeline
Veterinary Receptionist
London Integrative Veterinary Services
2023.12 - Current
Veterinary Technician
Stoneybrook Animal Hospital
2022.08 - 2023.09
Veterinary Assistant
East Middlesex Animal Hospital
2021.08 - 2022.04
Housekeeping Attendant
Best Western Lamplighter Inn
2017.08 - 2022.10
Tim Hortons Team Member
Tim Hortons
2015.08 - 2016.10
Receptionist
Westmount Neighborhood Pet Clinic
2015.01 - 2016.05
Diploma - Veterinary Technology
University of Guelph, Ridgetown Campus
High School Diploma -
London South Collegiate Institute
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