Xavier Martin Garcia Salazar
Winnipeg,MB
Summary
Proven Reservations Agent at Jacamar Naturalist Tours, adept in customer engagement and reservations assistance. Excelled in building corporate relationships and enhancing customer satisfaction through meticulous attention to detail and problem-solving abilities. Trained staff, optimized revenue, and achieved significant repeat bookings, showcasing adaptability and teamwork.
Overview
9
9
years of professional experience
Work History
Reservations Agent
Jacamar Naturalist Tours
02.2019 - 02.2025
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
- Built strong relationships with corporate clients through attentive service and tailored reservation options.
- Collaborated with sales team to optimize revenue from group bookings and special events.
- Trained new staff members on company-specific reservation software, policies, and procedures.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Resolved various issues and discrepancies for customers.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Produced and shared customer service reports to support management decision-making.
Reservations and Operations Executive
Ride Costa Rica
03.2016 - 12.2018
- Collaborated on operational support tasks to achieve common goal.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Negotiated supplier discounts to improve bottom line.
- Assigned delegates to manage high volume of e-mails and call transfers.
- Built strong relationships with corporate clients through attentive service and tailored reservation options.
- Assisted in the development of customized packages for special occasions or promotional periods.
- Handled guest inquiries and complaints with professionalism, ensuring timely resolution and positive outcomes.
- Developed productive working relationships with colleagues across departments for efficient coordination of guest needs.
- Provided exceptional customer service over phone calls, emails, and chat support for a seamless reservations process.
Education
Diploma - Ecotourism Services And Activities
Agricultural And Industrial Technical School
Costa Rica02-2016
High School Diploma -
Los Angeles Bilingual Experimental High School
Costa Rica12-2012
Skills
- Customer engagement
- Reservations assistance
- Patience and composure
- Travel industry trends
- Teamwork and collaboration
- Quick thinking
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Professionalism
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
English
Professional Working
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Reservations Agent
Jacamar Naturalist Tours
02.2019 - 02.2025
Reservations and Operations Executive
Ride Costa Rica
03.2016 - 12.2018
Diploma - Ecotourism Services And Activities
Agricultural And Industrial Technical School
High School Diploma -
Los Angeles Bilingual Experimental High School
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