Xavier Scott
Rancho Cucamonga,CA
Summary
Driven and adaptable professional with a background in leasing, sales, and customer service, transitioning into UX Research. Skilled at understanding user needs, interpreting data, and delivering actionable insights to improve product experiences. Certified in digital marketing and experienced in content optimization, social media engagement, and survey design. Ready to leverage analytical and interpersonal skills to create exceptional user-centered solutions.
Overview
5
5
years of professional experience
Work History
Leasing Professional
Greystar
11.2022 - Current
- Drive sales and generate interest in the community by providing professional tours of luxury apartment homes, amenities, and the surrounding area - Community size around 300 Units
- Nurture lasting relationships with tenants, improving renewal rates for existing leases
- Spearheaded post-leasing and post-move-in surveys to gauge user (tenant) experience and identify service gaps.
- Conducted user interviews (property tours) to match client needs with available solutions, enhancing user satisfaction.
- Built rapport with diverse user groups (residents), leading to improved retention and loyalty metrics.
Insurance Agent – Life Insurance Underwriter
Family First Life
09.2021 - Current
- Led team building, case studies and training exercises through monthly presentations.
- Performed underwriting for all life insurance applications for both term and permanent products.
- Interpreted EKG results with unlimited face amount approval authority limits.
- Ensured the company was in compliance of all insurance regulations
- Cultivated relationships with company clients through frequent meetings and discussions
Sales Associate
Mathis Brothers
06.2022 - 11.2022
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross sell products - achieved goal monthly of 60k in product sales
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
Leasing Professional & Marketing Support
12.2021 - 06.2022
- Recording and updating details of prospective and existing landlords and tenants into a computer database.
- Examining properties and informing maintenance staff of issues.
- Advertising available properties and conducting property tours as part of marketing activities.
- Screening prospective tenants to ensure they meet eligibility requirements.
- Completing lease applications and assisting with verification of application information.
- Assist with social media campaigns
- Assist with Search Engine Optimization (SEO)
- Produce website and social media content.
- Complete other administrative tasks as needed.
Customer Service Representative
Play it Again Sports
10.2020 - 09.2021
- Customer service driven and focused
- Performed bookkeeping tasks for all products sold or returned
- Assist in inventory acknowledgment from suppliers and wholesalers
- Continued training for new and upcoming products from our partners
- Maintained relationships with customers so they would continually come back.
Education
Bachelor of Arts - Sociology
Cal State East Bay
Hayward, CA05-2026
Associates of Arts - Sociology
Mt. San Antonio College
Walnut, CA01-2024
Skills
- User Research & Data Collection (surveys, interviews, observation)
- Customer Journey Mapping & Empathy Building
- Survey Design & Post-Experience Feedback Analysis
- Digital Marketing & Content Strategy (SEO, social media)
- Strong Communication & Relationship Building
- Data Interpretation & Reporting
Accomplishments
- Google Digital Marketing Certificate
- Completed content marketing and digital analytics certifications.
Timeline
Leasing Professional
Greystar
11.2022 - Current
Sales Associate
Mathis Brothers
06.2022 - 11.2022
Leasing Professional & Marketing Support
12.2021 - 06.2022
Insurance Agent – Life Insurance Underwriter
Family First Life
09.2021 - Current
Customer Service Representative
Play it Again Sports
10.2020 - 09.2021
Bachelor of Arts - Sociology
Cal State East Bay
Associates of Arts - Sociology
Mt. San Antonio College
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