Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xavier Roach

Toronto,Canada

Summary

PERSONAL SUMMARY

Dedicated professional that has over 12 year experience in costume service.

Education and career reflecting hard work, attention to ability to meet exacting specifications, as well as adhere to quality and time objectives. Consistently provide superior customer service skills,Healthcare &culinary . Genuinely committed to providing excellent care. Approachable and supportive for individual coworkers as well as those in need of assistance. Work well as part of the team as well as independently. Outstanding communication skills – genuinely caring, patient, empathetic and compassionate with highly developed listening and observation skills. Dependable, punctual and flexible.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Personable Volunteer with organizational, time management and multitasking abilities. Compassionate, empathetic and well-versed in communications and problem-solving in [Area of expertise] work. Focused on leveraging talents to positively impact others. Hardworking [Job Title] with strong background assisting organization with daily tasks. Dedicated and adaptable when tackling various duties and offering help to staff. Upbeat and enthusiastic when accepting instructions with accurate follow through.

Overview

18
18
years of professional experience

Work History

Voluntary Worker

Cedar Brook Lodge Retirement Home
01.2018 - 08.2019
  • Assisted with event coordination and on-site support.
  • Coordinated food, clothing, and household items for disadvantaged individuals and families.
  • Answered phone to filter calls, assist and redirect appropriate personnel.
  • Greeted visitors, answered questions and assisted with individual needs or requests.
  • Used strong interpersonal communication skills to convey information to others.

Environmental Services Housekeeper

Harold & Grace Nursing Home
Toronto, ON
01.2019 - 12.2022
  • 10 years in food, Beverage & Hospitality
  • Aware of need to provide care and companionship for individuals and families
  • Assisted with bedside and personal care for clients and aided in bathing, personal hygiene, as well as dressing and undressing
  • Following a detailed plan observed and reported any substantial findings and/or changes in the resident’s behavior to the appropriate staff
  • Assisted with ambulation, positioning and transferring using mechanical lifts such as a Hoyer lift
  • Assisted getting residents up in the morning, bathed dressed and ready for breakfast
  • Assisted with feeding if necessary
  • Under the direction of the nursing staff, assisted with routine health-related duties such as changing non-sterile dressing, assisted in the administration of medication and the collection of specimens
  • Performed routine housekeeping duties such as laundry, changing and making up beds and other duties as assigned
  • Time permitting, spent time with residents to help them remain engaged as well as reach their maximum potential
  • In a restaurant/kitchen position, prepared and cooked complete meals: reload stations before and after each shift: portioned and wrapped food: prepared plates and menu items for patrons: maintain kitchen cleanliness according to strict Department of Health and Food Handling guidelines.

Kitchen Chef/Spokesperson

Monsignor Fraser High School
01.2017 - 10.2019
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Maintained well-organized mise en place to keep work consistent.

Supervisor/Night Manager

Ritz
Toronto, ON
01.2015 - 01.2018

Supervisor/Counsellor

Impact ‘N’ Communities
01.2014 - 01.2017

Line Cook

Canyon Creek Restaurant
01.2013 - 01.2015

Kitchen Assistant/Line Cook

Shoeless Joe’s Restaurant
Toronto, ON
01.2010 - 01.2012

Education

Hotel Costumer Service (Current)

HT HOSPITALITY COURSES
02.2023

Support Worker Diploma (Graduate) - PSW

CDI College
12.2020

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Monsignor Fraser High School
2012

Skills

  • Calm and Professional Under Pressure
  • Staff Training
  • Critical Thinking
  • Safety Protocols
  • Lobby Maintenance
  • Concierge Services
  • Creative Solutions
  • Professional Relationships
  • Professional Telephone Manner

Timeline

Environmental Services Housekeeper

Harold & Grace Nursing Home
01.2019 - 12.2022

Voluntary Worker

Cedar Brook Lodge Retirement Home
01.2018 - 08.2019

Kitchen Chef/Spokesperson

Monsignor Fraser High School
01.2017 - 10.2019

Supervisor/Night Manager

Ritz
01.2015 - 01.2018

Supervisor/Counsellor

Impact ‘N’ Communities
01.2014 - 01.2017

Line Cook

Canyon Creek Restaurant
01.2013 - 01.2015

Kitchen Assistant/Line Cook

Shoeless Joe’s Restaurant
01.2010 - 01.2012

Hotel Costumer Service (Current)

HT HOSPITALITY COURSES

Support Worker Diploma (Graduate) - PSW

CDI College

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Monsignor Fraser High School
Xavier Roach