Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xavier Roach

Canada

Summary

Dedicated professional with over 12 years of experience in costume service. Strong work ethic, attention to detail, and ability to meet exacting specifications while adhering to quality and time objectives. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Consistently provides superior customer service skills in healthcare and culinary settings. Genuinely committed to delivering excellent care. Approachable and supportive towards coworkers and those in need of assistance. Excels as a team player and when working independently. Outstanding communication skills characterized by genuine care, patience, empathy, and compassion. Highly developed listening and observation abilities. Dependable, punctual, and flexible. Passionate about promoting lasting customer satisfaction through quality service and support. Proficient in customer service best practices and options. Personable volunteer with strong organizational, time management, and multitasking abilities. Compassionate, empathetic, and skilled in communications and problem-solving work. Focused on leveraging talents to positively impact others. Strong background in assisting organizations with daily tasks. Dedicated and adaptable when tackling various duties and offering help to staff. Upbeat and enthusiastic when accepting instructions. Consistently follows through with accuracy. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life.

Overview

15
15
years of professional experience

Work History

PSW & LINE COOK

Humber Meadows LTC
Toronto, ON
01.2022 - Current
  • Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
  • Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
  • Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

PSW & Environmental Services Housekeeper

Harold & Grace Nursing Home
Toronto, ON
01.2019 - 12.2023
  • 10 years in food, Beverage & Hospitality
  • Aware of need to provide care and companionship for individuals and families
  • Assisted with bedside and personal care for clients and aided in bathing, personal hygiene, as well as dressing and undressing
  • Following a detailed plan observed and reported any substantial findings and/or changes in the resident’s behavior to the appropriate staff
  • Assisted with ambulation, positioning and transferring using mechanical lifts such as a Hoyer lift
  • Assisted getting residents up in the morning, bathed dressed and ready for breakfast
  • Assisted with feeding if necessary
  • Under the direction of the nursing staff, assisted with routine health-related duties such as changing non-sterile dressing, assisted in the administration of medication and the collection of specimens
  • Performed routine housekeeping duties such as laundry, changing and making up beds and other duties as assigned
  • Time permitting, spent time with residents to help them remain engaged as well as reach their maximum potential
  • In a restaurant/kitchen position, prepared and cooked complete meals: reload stations before and after each shift: portioned and wrapped food: prepared plates and menu items for patrons: maintain kitchen cleanliness according to strict Department of Health and Food Handling guidelines.

Supervisor/Counsellor

Impact ‘N’ Communities
01.2014 - 01.2017
  • Oversaw daily operations of the departments.ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Kitchen Chef/Spokesperson

Monsignor Fraser High School
01.2017 - 10.2019
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Maintained well-organized mise en place to keep work consistent.

Voluntary Worker

Cedar Brook Lodge Retirement Home
01.2018 - 08.2019
  • Assisted with event coordination and on-site support.
  • Coordinated food, clothing, and household items for disadvantaged individuals and families.
  • Answered phone to filter calls, assist and redirect appropriate personnel.
  • Greeted visitors, answered questions and assisted with individual needs or requests.
  • Used strong interpersonal communication skills to convey information to others.

Supervisor/Night Manager

Ritz
Toronto, ON
01.2015 - 01.2018

Line Cook

Canyon Creek Restaurant
01.2013 - 01.2015

Kitchen Assistant/Line Cook

Shoeless Joe’s Restaurant
Toronto, ON
01.2010 - 01.2012

Education

Hotel Costumer Service (Graduate)

HT HOSPITALITY COURSES
02.2023

Support Worker Diploma (Graduate) - PSW

CDI College
Scarborough, ON
12.2020

Monsignor Fraser High School
Toronto, ON
2012

Skills

  • Calm and Professional Under Pressure
  • Experience With Children & Adolescents (3-22)
  • Staff Training
  • Critical Thinking
  • Safety Protocols
  • Lobby Maintenance
  • Concierge Services
  • Creative Solutions
  • Professional Relationships
  • Professional Telephone Manner
  • Dementia Care
  • Hoyer Lifting Equipment
  • Nutrition knowledge
  • Team Management

Timeline

PSW & LINE COOK

Humber Meadows LTC
01.2022 - Current

PSW & Environmental Services Housekeeper

Harold & Grace Nursing Home
01.2019 - 12.2023

Voluntary Worker

Cedar Brook Lodge Retirement Home
01.2018 - 08.2019

Kitchen Chef/Spokesperson

Monsignor Fraser High School
01.2017 - 10.2019

Supervisor/Night Manager

Ritz
01.2015 - 01.2018

Supervisor/Counsellor

Impact ‘N’ Communities
01.2014 - 01.2017

Line Cook

Canyon Creek Restaurant
01.2013 - 01.2015

Kitchen Assistant/Line Cook

Shoeless Joe’s Restaurant
01.2010 - 01.2012

Hotel Costumer Service (Graduate)

HT HOSPITALITY COURSES

Support Worker Diploma (Graduate) - PSW

CDI College

Monsignor Fraser High School
Xavier Roach