Xavier Quinonez
San Ramon
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
11
11
years of professional experience
Work History
IMS/Clerical IT Support
Innovative Claim Solutions
2023.01 - 2024.05
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
- Tested new software and hardware prior to deployment.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Bartender
Caps & Taps
2021.08 - Current
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Internal Advisor
Lexus Of Pleasanton
2014.06 - 2022.10
- Created estimates for repairs on incoming vehicles (Parts and Labor).
- Managed team of four technicians to create a system that is quick and efficient to accomplish our goals.
- Pulled parts that were ordered and processed through deliveries to ensure shop flow was smooth.
- Closed and documented every repair order for sales/service department.
Service Dispatcher
Lexus Of Pleasanton
2014.06 - 2020.01
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Maintained updated and detailed records of company vehicles in physical and electronic database.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Supervised and led employees to high performance levels in cross-functional matrix management structure.
Service Porter
Lexus Of Pleasanton
2013.02 - 2014.06
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
- Trained service staff on latest policies and procedures.
- Resolved customer complaints or problems to decrease escalation issues to corporate.
- Checked-in and Moved every customer vehicle in for service.
Education
High School Diploma -
Granada High School
Livermore, CA2009
Skills
- Lexus Warranty Foundations I & II
- Proficient in Word, Excel, IMS systems, and Reynolds&Reynolds.
- Self Motivated and Driven.
- Ventiv/Klear.AI Administrator (IMS Software)
- AutoPoint Administrator (Used Vehicle application)
- KeyTrak Administrator (Service Hardware)
- Team Leader
- Outgoing Personality
- Knowledge of craft and microbrews
- Customer service expertise
- Fast Learner
- Continuous Improvement
Timeline
IMS/Clerical IT Support
Innovative Claim Solutions
2023.01 - 2024.05
Bartender
Caps & Taps
2021.08 - Current
Internal Advisor
Lexus Of Pleasanton
2014.06 - 2022.10
Service Dispatcher
Lexus Of Pleasanton
2014.06 - 2020.01
Service Porter
Lexus Of Pleasanton
2013.02 - 2014.06
High School Diploma -
Granada High School
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