Xavier Murphy
Calgary,AB
Summary
At DECO, as a Windshield Repair Technician, customer loyalty was enhanced through exceptional service and clear communication. Skilled in technical aptitude and customer relationship building, Satisfaction rates were significantly improved by delivering quality repairs promptly and maintaining a pristine work environment.
Overview
1
1
year of professional experience
Work History
Windshield Repair Technician
DECO
07.2023 - 10.2024
- Increased customer loyalty by offering exceptional communication throughout the repair process and addressing concerns promptly.
- Maintained a clean work environment, adhering to company standards and ensuring proper disposal of hazardous materials.
- Delivered outstanding customer experiences leading to high plan purchase rates at around 95% by exceeding expectations through punctual repair completion and follow-up support when needed.
- Improved customer satisfaction by providing timely and quality windshield repair services.
- Built trust among clients with clear explanations of repair procedures, demonstrating professionalism at all times.
Education
Notre Dame Highschool
Calgary, AB06-2025
Skills
- Cleanliness and organization
- Stress tolerance
- Sales and marketing strategies
- Customer relationship building
- Objection handling
- Sales presentations
- Technical aptitude
- Customer service
Languages
English
Full Professional
Accomplishments
- Ranked top 5 in canada daily sales on many occasions.
- 95% plan purchase rate over the course of a month
- High customer satisfaction rate
- excellent additional plan% sales
Timeline
Windshield Repair Technician
DECO
07.2023 - 10.2024
Notre Dame Highschool
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