Xavier Moreno
Costa Mesa
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at HB Pita Grill. Excelled in staff training and development, strategic planning, and problem-solving. Fostered an inclusive environment, boosting creativity and innovation. Skilled in verbal communication and organizational abilities, driving company success. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Manager
HB Pita Grill
2018.10 - 2024.07
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Office Administrator
Exceptionality Inc.
2015.01 - 2018.10
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Office Administrator
Wright Lien Associates
2011.09 - 2015.01
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Education
Willow International Community College Center
Fresno, CASkills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Management
Staff Training and Development
Strategic Planning
Positive Attitude
Adaptability and Flexibility
Multitasking
Problem-Solving
Organizational Skills
Timeline
Manager
HB Pita Grill
2018.10 - 2024.07
Office Administrator
Exceptionality Inc.
2015.01 - 2018.10
Office Administrator
Wright Lien Associates
2011.09 - 2015.01
Willow International Community College Center
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