Xavier Mathieu

Instacart - Delivering groceries by accepting requests through online application

Lyft – Driving passengers from pickup to drop-off location by accepting requests through online application (qualified as a public transportation company)

Delivering food within Toronto by accepting

requests through online application

· Sales and merchandising

· Covered different routes for sales representatives

· Used smartphone/applications and company device for entering, tracking orders and planning what products to bring in with space we have in store (frequent product cuts we need to keep and eye on weekly)

· Took part of different sales meetings, learned how the business is manage and understood deadlines

· Learned how to develop good relations with store management (from a merchandising and sales standpoint)

· Communication, organization and visualization are 3 keys of my daily routine

· Being friendly with customers (end customers and store management) in a dynamic/fast-paced environment is also key for my success, Key take away is to respect space of store (different aisles and backroom management) and it eventually opens opportunities to develop in store business relations

· Started a new role in June 2022 as permanent sales associate for 2 other sales representative. Servicing same 2 routes every week, the current objective is to grow volume in each stores following company policies (innovation products and displays to be build) as well as developing relation with all level of management in store (receiving, grocery manager and store manager).

· Managing a territory of 480 customers

· Main industries : Education, Pharmaceutical, Government (Embassies and Consulates), Fashion and Public Sectors

· Had a training of multiple weeks on different sales tools and strategies

· Calling on average 50 customers per day

· Managing a list of 250 prospects

· Monthly meeting with manager to plan territory (looking at numbers from past month and forecast for next month)

· Interaction with coworkers using Microsoft Teams, Skype and Zoom

· Worked most of the time from home, gradually going back to office (1/week)

· Sales and merchandising

· Covered different routes for sales representatives

· Used smartphone and company application for entering and tracking orders

· Took part of different sales meetings, learned how the business is manage and understood deadlines

· Learned how to develop good relations with store management (from a merchandising and sales standpoint)

· Communication, organization and visualization are 3 keys of my daily routine

Being friendly with customers (end customers and store management) in a dynamic/fast-paced environment is also key for my success

· Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

· Entered orders for one important account on a daily basis

· Offered ideas to re-build the warranty process

· Coordinated warranty requests with other CSR

Shared detailed information regarding adidas website options to help customers make decisions on warranty process

· Promoted to Toronto headquarters when adidas closed the sales/CS office in Montreal

· Account coordinator (field/team) managing accounts of a specified territory. Most of the work was completed on SAP software.

· 4 different sales reps affiliated to my accounts

· Main tasks: Entering orders (including season bookings), tracking orders, fixing orders and providing alternative options.

· Good communication skills with sales reps, customers and CSR reps.

· Proactivity and efficiency before booking deadline.

· Entering returns, credits (small and big).

· Being able to work with Excel managing weekly and bi-weekly reports.

· Asking questions to other AC, Senior and manager.

Providing leadership and positive attitude

· Incoming calls from accounts (retail stores, mostlyGolf Town) and customers. Inquiries were about hardgoods and softgoods for all adidas Golf and TaylorMade products. I was able to enter a large amount of orders in our system and respond to warranty inquiries most of the time.

Providing customer service and helping cutomsers to contribute to their mutual funds

CSC required

Everyday banking