Xavier Lovelace
Sacramento
Summary
Highly organized and customer-focused professional with experience in front desk reception. Skilled in scheduling, multitasking, and delivering exceptional customer service. Adept at handling high-volume workloads effectively. While also able to handle high pressure and fast past work environments.
Overview
10
10
years of professional experience
Work History
Mortgage Loan Officer
Goodleap
2025.12 - Current
- Facilitated mortgage application process, guiding clients through documentation and requirements.
- Evaluated credit reports and financial histories to assess borrower eligibility for loan products.
- Developed personalized mortgage solutions, aligning options with client financial goals and needs.
- Enhanced operational efficiency by streamlining loan processing workflows and reducing turnaround times.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
Supervisor
California Family Fitness
2023.01 - 2023.12
- Collaborated with upper management to meet financial goals and improve overall efficiency.
- Managed front desk, providing excellent customer service and assisting with inquiries.
- Managed high call volumes with effective time management and multitasking skills.
- Directed calls to appropriate departments for efficient communication.
- Provided training and mentorship to new hires, resulting in reduced onboarding time.
- Skilled in performing routine maintenance tasks, such as changing light bulbs and fixing leaks.
- Ability to follow safety protocols to prevent accidents and maintain a clean working environment.
- Demonstrated effective negotiation skills to secure profitable deals and partnerships.
Sales
Prestige Portraits
2018.06 - 2020.10
- Built strong client relationships and successfully upsold photo packages for senior portraits.
- Demonstrated excellent communication and presentation skills to showcase and sell photography services.
- Utilized marketing strategies to increase sales and reach target demographic for senior portrait sessions.
- Managed scheduling, pricing, and logistics to meet client needs and exceed sales goals.
Medical Biller
Learning Arts
2016.03 - 2018.06
- Managed and processed medical claims for accuracy and completeness.
- Performed medical coding and billing tasks according to insurance guidelines.
- Communicated with insurance companies and patients to resolve billing issues.
- Reviewed medical records and documentation to ensure proper billing procedures.
- Maintained confidentiality and security of patient information in compliance with HIPAA regulations.
Education
Bachelor of Science - Behavioral Sciences
Jessup University
Rocklin2023-06
Skills
- Customer service
- Time management
- Communication
- Multi-tasking
- Problem-solving
- Negotiation
- Relationship building
- Attention to detail
- Flexibility
- Professionalism
- Relationship selling
Accomplishments
- High School Basketball Captain
- Played 5 sports in high school, 1 outside of school.
- Volunteered in Mexico for the less fortunate.
- College basketball player.
- Coached and volunteered for children's basketball camps.
Timeline
Mortgage Loan Officer
Goodleap
2025.12 - Current
Supervisor
California Family Fitness
2023.01 - 2023.12
Sales
Prestige Portraits
2018.06 - 2020.10
Medical Biller
Learning Arts
2016.03 - 2018.06
Bachelor of Science - Behavioral Sciences
Jessup University