Xavier Lovelace
Sacramento
Summary
Highly organized and customer-focused professional with experience in front desk reception. Skilled in scheduling, multitasking, and delivering exceptional customer service. Adept at handling high-volume workloads effectively. While also able to handle high pressure and fast past work environments.
Overview
10
10
years of professional experience
Work History
Mortgage Loan Officer
Goodleap
Roseville, CA
12.2025 - Current
- Facilitated mortgage application process, guiding clients through documentation and requirements.
- Evaluated credit reports and financial histories to assess borrower eligibility for loan products.
- Developed personalized mortgage solutions, aligning options with client financial goals and needs.
- Enhanced operational efficiency by streamlining loan processing workflows and reducing turnaround times.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
Supervisor
California Family Fitness
Rancho Cordova, CA
01.2023 - 12.2023
- Collaborated with upper management to meet financial goals and improve overall efficiency.
- Managed front desk, providing excellent customer service and assisting with inquiries.
- Managed high call volumes with effective time management and multitasking skills.
- Directed calls to appropriate departments for efficient communication.
- Provided training and mentorship to new hires, resulting in reduced onboarding time.
- Skilled in performing routine maintenance tasks, such as changing light bulbs and fixing leaks.
- Ability to follow safety protocols to prevent accidents and maintain a clean working environment.
- Demonstrated effective negotiation skills to secure profitable deals and partnerships.
Sales
Prestige Portraits
Citrus Heights, CA
06.2018 - 10.2020
- Built strong client relationships and successfully upsold photo packages for senior portraits.
- Demonstrated excellent communication and presentation skills to showcase and sell photography services.
- Utilized marketing strategies to increase sales and reach target demographic for senior portrait sessions.
- Managed scheduling, pricing, and logistics to meet client needs and exceed sales goals.
Medical Biller
Learning Arts
Rocklin, CA
03.2016 - 06.2018
- Managed and processed medical claims for accuracy and completeness.
- Performed medical coding and billing tasks according to insurance guidelines.
- Communicated with insurance companies and patients to resolve billing issues.
- Reviewed medical records and documentation to ensure proper billing procedures.
- Maintained confidentiality and security of patient information in compliance with HIPAA regulations.
Education
Bachelor of Science - Behavioral Sciences
Jessup University
Rocklin06-2023
Skills
- Customer service
- Time management
- Communication
- Multi-tasking
- Problem-solving
- Negotiation
- Relationship building
- Attention to detail
- Flexibility
- Professionalism
- Relationship selling
Accomplishments
- High School Basketball Captain
- Played 5 sports in high school, 1 outside of school.
- Volunteered in Mexico for the less fortunate.
- College basketball player.
- Coached and volunteered for children's basketball camps.
Timeline
Mortgage Loan Officer
Goodleap
12.2025 - Current
Supervisor
California Family Fitness
01.2023 - 12.2023
Sales
Prestige Portraits
06.2018 - 10.2020
Medical Biller
Learning Arts
03.2016 - 06.2018
Bachelor of Science - Behavioral Sciences
Jessup University