Xavier Groulx
Summary
Dedicated security officer with expertise in ensuring safety and security across diverse settings. Maintains calm and professionalism during high-stress encounters, effectively de-escalating potential conflicts. Proficient in implementing safety protocols and responding to emergencies, contributing to a secure environment. Strong focus on proactive measures to prevent incidents and protect individuals.
Overview
5
5
years of professional experience
Work History
Security Officer - Casino Lac Leamy
Loto Québec
Gatineau, Quebec
06.2024 - Current
- Ensure safety and security of guests and staff in a high-traffic environment
- Conduct proactive patrols and security inspections
- Respond to incidents and conflicts using de-escalation techniques
- Enforce policies, procedures, and security regulations
- Complete detailed incident and observation reports
- Collaborate with emergency services to coordinate responses.
Cashier / Customer Service
Familiprix
Gatineau, Quebec
04.2023 - 06.2024
- Provided professional customer service to enhance client satisfaction.
- Operated cash register, processing payments accurately and efficiently.
- Maintained store organization and cleanliness to uphold brand standards.
- Executed closing procedures to ensure accurate end-of-day reporting.
Store Clerk / Customer Service
Mr. Gaz
Gatineau, Quebec
05.2022 - 10.2022
- Delivered customer service and support to enhance shopping experience
- Operated cash register and processed transactions accurately for efficient service
- Maintained store organization and presentation to ensure inviting environment
- Supported completion of daily financial reports and store closing tasks
Crew Member
McDonald's
Gatineau, Quebec
10.2020 - 11.2021
- Delivered prompt drive-thru and front counter service, improving customer satisfaction.
- Prepared food with a focus on accuracy and presentation standards.
- Managed cash register operations, ensuring precise financial transactions.
- Upheld high cleanliness and efficiency standards throughout service environment.
Education
College Diploma - Police Technology
Cégep De L'Outaouais
Gatineau, QC01-2025
High School Diploma -
École Polyvalente De L'Érablière
Gatineau, QC01-2022
Skills
- Incident response
- Security monitoring
- Policy enforcement
- Report writing
- Public safety communication
- De-escalation techniques
- Team collaboration
- Stress management
- Reliability & professionalism
Languages
French
Native/ Bilingual
English
Full Professional
Timeline
Security Officer - Casino Lac Leamy
Loto Québec
06.2024 - Current
Cashier / Customer Service
Familiprix
04.2023 - 06.2024
Store Clerk / Customer Service
Mr. Gaz
05.2022 - 10.2022
Crew Member
McDonald's
10.2020 - 11.2021
College Diploma - Police Technology
Cégep De L'Outaouais
High School Diploma -
École Polyvalente De L'Érablière